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    Cloud Adoption Manager - London, United Kingdom - Oracle

    Oracle
    Oracle London, United Kingdom

    2 days ago

    Default job background
    Undefined
    Description

    ROLE AND RESPONSIBILITIES


    The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing.

    The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle.


    TYPICAL ACTIVITIES:
    Drive a fast and smooth Customer activation

    • Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth
    • Provide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activities
    • Equip the customer with the relevant knowledge for early usage

    LEAD THE CUSTOMER'S ADOPTION PLAN

    • Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization
    • Supervise and predict consumption fluctuations, define and implement corrective actions
    • Pro-actively monitor burn rates and provide consumption forecast
    • Assess churn risk (customer or service) and formulate mitigation plan
    • Detect and flag potential new workloads (to ACEs – Account Cloud Engineers) or new implementation opportunities
    • Drive Go Live Assurance to guarantee success in this Critical Milestone event for the customer
    • Provide "Longer Term" customer assistance on environment already in Production through Operations Monitoring and Optimization AdvisoryEnergize Customers interest by sharing information and facilitate connection with relevant Oracle activities
    • Share and/or recommend customer/ industry specific standard methodologies & content

    REMOVE BARRIERS

    • Assure progress and prompt resolution of SRs and customer concerns by engaging relevant teams and advocating for customers
    • Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales...) to formulate a resolution plan
    • Act as a customer advocate for product features and requirements
    Career Level - IC4


    SKILLS AND PROFILE
    To fulfill the role of a CAM we are looking for individuals matching the following profile:

    Confirmed experience in Tech Cloud (IaaS and PaaS) engineering roles with a track record of successful customer engagements.


    PASSIONATE ABOUT TECHNOLOGY WITH BREADTH AND DEPTH KNOWLEDGE

    • Certified on OCI (or equivalent certifications from competition) – minimum OCI Associate Architect level
    • Solid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plus
    IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries


    HIGH ENERGY AND COMMUNICATION SKILLS

    Focus on Customer Centricity:
    Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success


    • Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
    • Project Management - knowledgeable of the most common PM methodologies and tools (ie. Prince2)
    • Focused on results to improve problem resolution & customer concern management
    • Possesses strong listening and coordination skills to comprehend customer's issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution
    • Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking
    • Ability to identify and handle critical issues

    CUSTOMER LIFECYCLE AWARENESS

    • Able to understand the customers' existing IT landscape, business requirements and their definition of success.
    • Position Oracle as a business partner by delivering value to functional through executive levels

    COMMERCIAL BUSINESS UNDERSTANDING

    • Partners with Sales, Account Cloud Engineers, Domain Specialist, Architects and implementation teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy

    COLLABORATION SKILLS

    • Standout colleague with phenomenal networking and stakeholder management abilities
    • Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs
    Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates
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