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    Customer Adoption Manager - United Kingdom - Coupa

    Coupa
    Coupa United Kingdom

    2 weeks ago

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    Description

    The Impact of Customer Adoption Managers to Coupa:

    Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

    We are looking for a Customer Adoption Manager (CAM) to join our already highly skilled team. This is a key role as part of our wider Professional Services organisation. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.

    In this role you will be:

    • Working towards becoming a Subject Matter Expert (SME)
    • Developing standard processes within your areas of expertise and be a champion for their adoption
    • Forging strong partnerships with customers and colleagues
    • Managing the CAM engagement with a customer using strong project management practices while also developing solutions to business problems.
    • Taking ownership of your customer's continued success by ensuring accurate adoption of the platform
    • Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
    • Providing a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer's business needs
    • Building and/or improve templates, training and presentations
    • Handling customers where up to 25% of your time may include travel

    What will you bring to Coupa:

    • Proven experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler and/or Supply Chain Guru
    • Experience with Software as a Service is a must.
    • Good background in customer/client management
    • Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
    • Strong organisational skills and problem-solving abilities
    • Analytical thinking
    • Ability to work in a team environment and share standard methodologies regularly
    #J-18808-Ljbffr
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