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    Cloud Adoption Manager - London, United Kingdom - Oracle

    Oracle
    Oracle London, United Kingdom

    6 days ago

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    Description


    Cloud Adoption is an organization within our Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an efficient ramp up and removing technical barriers.

    Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will focus on the post-booking side of our customer's lifecycle, ensuring a successful and sustainable cloud consumption growth.

    Does this pique your interest? If so, we hope to meet you Role and ResponsibilitiesThe Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing.

    The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle.


    Typical activities:

    Drive a fast and smooth Customer activationStrong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growthProvide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activitiesEquip the customer with the relevant knowledge for early usageLead the customer's Adoption PlanContinuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realizationSupervise and predict consumption fluctuations, define and implement corrective actionsPro-actively monitor burn rates and provide consumption forecastAssess churn risk (customer or service) and formulate mitigation planDetect and flag potential new workloads (to ACEs – Account Cloud Engineers) or new implementation opportunitiesDrive Go Live Assurance to guarantee success in this Critical Milestone event for the customerProvide "Longer Term" customer assistance on environment already in Production through Operations Monitoring and Optimization AdvisoryEnergize Customers interest by sharing information and facilitate connection with relevant Oracle activitiesShare and/or recommend customer/ industry specific standard methodologies & contentRemove barriersAssure progress and prompt resolution of SRs and customer concerns by engaging relevant teams and advocating for customersIdentify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales...)


    to formulate a resolution planAct as a customer advocate for product features and requirementsSkills and ProfileTo fulfill the role of a CAM we are looking for individuals matching the following profile:
    Confirmed experience in Tech Cloud (IaaS and PaaS) engineering roles with a track record of successful customer engagements.
    Passionate about Technology with Breadth and Depth knowledgeCertified on OCI (or equivalent certifications from competition) – minimum OCI Associate Architect levelSolid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plusIT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industriesHigh Energy and communication skillsFocus on

    Customer Centricity:
    Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT rolesProject Management - knowledgeable of the most common PM methodologies and tools (ie. Prince2)Focused on results to improve problem resolution & customer concern managementPossesses strong listening and coordination skills to comprehend customer's issues, and work to resolve them.

    If vital, engage other teams to ensure successful and speedy resolutionAnalytical problem solver with keen problem-solving abilities, strong task planning and delegation skills.

    Is Pro-active and demonstrates lateral thinkingAbility to identify and handle critical issuesCustomer Lifecycle awarenessAble to understand the customers' existing IT landscape, business requirements and their definition of success.

    Position Oracle as a business partner by delivering value to functional through executive levelsCommercial business understanding Partners with Sales, Account Cloud Engineers, Domain Specialist, Architects and implementation teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracyCollaboration skillsStandout colleague with phenomenal networking and stakeholder management abilitiesAbility to work in (virtual) teams.

    To get a specific job done often requires working across various regions, cultures and LoBsAgent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates
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