Hub Complaints Manager - Lewes, East Sussex, United Kingdom - Ministry of Justice

Ministry of Justice Lewes, East Sussex, United Kingdom

1 week ago

Part time

Description

The job holder will be responsible for managing the administrative processes within the Business Hub, assisting the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures.

They will provide accurate and reliable business management information to support performance measures within the establishment.
Manage the transactional activity associated with the Safer Custody Hub and the team within this area. Ensure accurate statistical information is prepared to inform local and regional meetings and communicated effectively to all stake holders

Ensure actions arising from Standard Audit, Her Majesty Inspectorate of Prisons (HMIP) Action Plans, Managing Quality of Prison Life (MQPL) surveys including Local Self-Audit Action Plans and Resettlement strategies are delivered
Investigate and manage prisoners complaints within the group where requires
Provide management and direction to safer custody team through briefings, building informal and formal relationships and effective communication
Contribute toward the development of local policy, procedures and practice and ensure consistency of application
Promote Prison Service policy in all activities and behaviours by promoting diversity, decency, safety and reducing re-offending agendas
Manage devolved budget in accordance with the financial procedures outlined in the budget delegation
Attend relevant unit meetings as and when required to provide feedback on good practice examples, to promote awareness for better and more efficient ways of working
Analyse and act on data collected by the Hub and produce any relevant reports to show findings
Ensure that data entered into local and national systems is accurate and in accordance with agreed timescales
Monitor performance of the Hub
Draft all external and internal communications on behalf of the Hub
This includes staff performance, development and annual appraisal through to sickness absence management
Act as requisitioner or approver dependant on local policy
Ensure Health and Safety legislation is followed ensuring Safe Systems of Work (SSOW) and risk assessments are completed in a timely manner and any faults reported promptly

Managing a Quality Service

Essential Experience Able user of MS Word and MS Excel Information collation and analysis
Newly promoted staff to the following Band 5 first line manager roles (Hub Managers, Custodial Managers and Facilities & Services Managers) in Establishments are required to complete a qualification as part of their work objectives where these
training packages are available

Staff that have mapped or re‐graded to Band 5 who have previously worked at an equivalent level will not be required to undertake the qualification.

All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification where available.

Additional Information 1 Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows.

This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas).

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.

All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Annual Leave

The holiday year runs from 1 March.

Bank, Public and Privilege Holidays

You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.

These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment
Pension

The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance
HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements.

Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so.

HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ
After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
Childcare Vouchers
For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
Training
HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
All staff receive security and diversity training and an individual induction programme into their new roles

All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Shared Service Connected Ltd Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting- );
To Ministry of Justice Resourcing team (resourcing-management-.The Civil Service embraces diversity and promotes equal opportunities.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.

If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.

We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

This flexible approach to recruitment focuses more on finding the right candidate for the specific role.

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Managing a Quality Service - 250 word limit
Managing a Quality Service

The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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