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    Part time Customer Service Coordinator - Bristol, United Kingdom - Who+Why

    Who+Why
    Who+Why Bristol, United Kingdom

    4 days ago

    Default job background
    Part time
    Description
    A brand new, exciting opportunity to work for a rapidly growing SaaS start-up in Bristol. This Tech business aspire to be a world leader, with their interactive platform. Great people, lovely office in Bristol centre, talented team, prolific investors and experienced leadership support. Work life balance will be described as fast paced and challenging, without silly long hours.
    As a Customer Success Co-ordinator, you'll play a crucial role ensuring every customer receives a smooth onboarding process.
    You will be committed to a Customer Success first approach, this mindset is key.
    Ideally you will have some experience with Content Management Systems of Customer Success tools.
    Manage customer relationships from the point of sale through to successful implementation

    • Help our customers define their needs and manage their timeline towards seeing value
    • Facilitate our discovery process, the Customer Success Blueprint (CSB) with key stakeholders to gather and validate pain points, challenges and to define success
    • They finish early every Friday, hybrid working, training/development fund.
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