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    csr - Par, United Kingdom - Staffactory

    Staffactory
    Staffactory Par, United Kingdom

    1 week ago

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    Description

    We are seeking a dedicatedCustomer ServiceRepresentative to join our team. In thisposition you are responsible for performing all tasks andcommunication related to intake of patient information concerningthe service of durable medical equipment and respiratory productsand supplies with patients/clients coworkers and referral sourcesas it relates to patient services and third party reimbursement.

    Essential JobDuties and Responsibilities

    (Reasonable accommodations may be made to enableindividuals with disabilities to perform these essential functions.Please note this job description is not designed to cover orcontain a comprehensive listing of activities duties orresponsibilities that are required of the employee for this job.Duties responsibilities and activities may change at any time withor without notice.)

    • Assists with updating respiratory grid
    • Clears previous days route and checks all paperwork foraccuracy and completeness
    • Communicates withpatients/clients and referral sources both verbally and in writingto ensure patient/client questions and concerns are processed in atimely manner
    • Completes SOPs/CMNs anddocuments on tracking log
    • Complies with allapplicable company policies and procedures to meet JCAHO andcompany standards
    • Coordinates all patientinformation processes paperwork including preparation of file forBilling Department and completes batch reports for UPSdeliveries
    • Maintains referral log
    • Monitors office supplies
    • Preparesdeposit for location on a weekly basis
    • Prepares invoices for next day routes
    • Processes paperworkconfirms tickets inputs new patientsetups and assembles charts
    • Provides servicefor all retail/walkin equipment requests
    • Provides technical assistance to customers
    • Verifies Medicare Medicaid and private insurance coverageinformation
    • Works with outside agencies toresolve customer issues
    • May be required tocover on call drive a company vehicle and make deliveries topatients homes
    • Performs other duties asassigned

    Qualifications:

    Employment is contingenton

    • Backgroundinvestigation (companywide)
    • Drug screen(when applicable for the position)
    • Valid drivers license in state of residence with a cleandriving record (when applicable for theposition)

    Required Education and/orExperience

    • High schooldiploma or GED equivalent required

    Preferred Education and/orExperience

    • Experience withmedical equipment preferred
    • Experience withmedical billing practices and of billing reimbursementpreferred
    • Experience in medical field andadministrative record management preferred
    • Oneyear of related work experience preferred
    • Medical terminology preferred

    Skills and Competencies

    • Accurately perform simple mathematicalcalculations
    • Effectively communicate inEnglish; both oral and written
    • Interpret avariety of communications (verbal nonverbal written listening andvisual)
    • Maintain confidentiality discretionand caution when handling sensitive information
    • Multitask along with attention to detail
    • Selfmotivation organized timemanagement and deductiveproblem solving skills
    • Work independently andas part of a team

    MachinesEquipment and Technical Abilities

    • Email transmission and communication
    • Internet navigation and research
    • Microsoft applications; Outlook Word and Excel
    • Office equipment; fax machine copier printer phone andcomputer and/or tablet

    Physical Demands

    • Lift and carry office equipment at times
    • Requires lifting (minimum of 35 pounds) and transportingof patient equipment
    • May be required to coveron call drive a company vehicle and make deliveries to patientshomes
    • Requires contact with patients andequipment with potential exposure to contagiouspathogens
    • Requires sitting walking standingtalking and listening
    • Requires close vision tosmall print on computer and/or tablet and paperwork
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