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    Billing Team Manager - Exeter, Devon, United Kingdom - South West Water

    South West Water
    South West Water Exeter, Devon, United Kingdom

    1 week ago

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    Description

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

    We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

    Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

    AtSouth West Waterwe believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

    We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

    Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

    Are you passionate about embracing company values and delivering consistently excellent service to customers?

    We currently have a fantastic opportunity available for a Billing Contacts Team Manager to join our team based in Exeter .

    You will join us on a full-time, permanent basis , and in return, you will receive a competitive salary of £29,746 to £32,956 per annum depending on skills and experience plus a range of excellent company benefits + rewards.

    As our Billing Contacts Team Manager, you are primarily responsible for the care and performance of a team of Customer Care Representatives.

    You will look after the teams' wellbeing and develop the team to optimise performance to provide a first-class customer experience to our customers in accordance with business priorities and targets.

    Alongside crucial people activities, you will support in the delivery of daily resource management, accurate reporting, and trend analysis to highlight requirements in providing a first-class customer experience.

    You will support our offshore teams in reflecting the same professional behaviours and performance as well as being an ambassador for our employee engagement programme creating high performing customer experience teams.

    Be a coach and mentor to CCR's and an advocate of employee development and management, supporting individuals through a performance structure, utilising 1:1's and a coaching framework to deliver business objectives
    Completing daily performance statistics and trend analysis to help improve both individual and contact centre performance.
    Educated to a Level 3 + qualification standard or able to demonstrate equivalent experience
    Demonstration of leadership qualities and ability to build strong working relationships with team members and peers

    At South West Water, we don't all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together.

    Generous holiday allowance plus bank holidays
    Buy or sell annual leave to offer you extra flexibility
    Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
    We offer free car parking at the majority of our sites
    Take up to 26 weeks' additional maternity leave
    Share your parental leave and split your time off to care for your child how you choose
    Invest in Pennon Group plc through our employee share schemes
    We support our people by offering a free, confidential Employee Assistance Programme
    Enjoy free eye tests and discounts on frames and lenses at Specsavers
    Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
    A range of group discounts: A discretionary Bonus
    Competitive Contributory Pension
    Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities.
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