Jobs
>
Exeter

    Billing Contacts Team Manager - Exeter, Devon, United Kingdom - South West Water

    South West Water
    South West Water Exeter, Devon, United Kingdom

    1 week ago

    Default job background
    Description

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

    We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

    And we have huge ambitions.

    Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

    So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

    AtSouth West Waterwe believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions.

    Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

    Are you a customer-focused individual looking to progress your career with a company that prides itself on its people? Are you passionate about embracing company values and delivering consistently excellent service to customers?

    We currently have a fantastic opportunity available for a Billing Contacts Team Manager to join our team based in Exeter . You will join us on a full-time, permanent basis , and in return, you will receive a competitive salary of £29,746 to £32,956 per annum depending on skills and experience plus a range of excellent company benefits + rewards.

    About the role:

    As our Billing Contacts Team Manager, you are primarily responsible for the care and performance of a team of Customer Care Representatives. You will look after the teams' wellbeing and develop the team to optimise performance to provide a first-class customer experience to our customers in accordance with business priorities and targets.

    You will be responsible for engaging and motivating your team. Alongside crucial people activities, you will support in the delivery of daily resource management, accurate reporting, and trend analysis to highlight requirements in providing a first-class customer experience.

    You will support our offshore teams in reflecting the same professional behaviours and performance as well as being an ambassador for our employee engagement programme creating high performing customer experience teams. Making sure customers can utilise their channel of choice when dealing with us and wherever possible resolving contacts at first point of contact.

    What you'll be doing:
    • Be a coach and mentor to CCR's and an advocate of employee development and management, supporting individuals through a performance structure, utilising 1:1's and a coaching framework to deliver business objectives
    • Supporting team members wellbeing through engagement, completing welfare checks/signposting where necessary
    • Leading strong communication through team huddles & team meetings, creating an environment where everyone has a voice that can be heard making this a great place to work
    • Advocating delivery of customer satisfaction through proactive tariff and affordability offerings
    • Completing daily performance statistics and trend analysis to help improve both individual and contact centre performance.
    What we are looking for:
    • Educated to a Level 3 + qualification standard or able to demonstrate equivalent experience
    • An ability to demonstrate an understanding of C-MeX, business goals and objectives
    • Evidenced written skills
    • Evidence of excellent oral and written communication skills, including negotiating and presentation skills
    • Demonstration of leadership qualities and ability to build strong working relationships with team members and peers
    What's in it for you:

    At South West Water, we don't all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people's hard work and commitment, we offer an excellent range of benefits:

    • Generous holiday allowance plus bank holidays
    • Buy or sell annual leave to offer you extra flexibility
    • Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
    • We offer free car parking at the majority of our sites
    • Take up to 26 weeks' additional maternity leave
    • Share your parental leave and split your time off to care for your child how you choose
    • Invest in Pennon Group plc through our employee share schemes
    • We support our people by offering a free, confidential Employee Assistance Programme
    • Look after your wellbeing with our Champion Health support platform
    • Enjoy free eye tests and discounts on frames and lenses at Specsavers
    • Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
    • A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
    • A discretionary Bonus
    • Competitive Contributory Pension
    • And plenty more

    Closing Date: Wednesday 1st May 2024

    Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

    Our core values which are essential to our success are:

    Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

    Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

    Be the Future - Embrace change. Drive Progress. Own the challenge.

    #J-18808-Ljbffr
  • BT Group

    Service Management Team Leader

    1 week ago

    BT Group Exeter, United Kingdom

    Service Management Team Leader · **Job Req ID**:30694**Posting Date**:13 Mar 2024**Function**:Business Services & Operations**Unit**:Business**Location**:Exeter (R620), Exeter, United Kingdom**Salary**:Competitive Salary + Benefits**Recruiter: Krystle James** · **Hiring Manager: ...

  • Hunter AHP & Mental Health

    Camhs Band 7 Team Manager

    1 day ago

    Hunter AHP & Mental Health Exeter, United Kingdom

    Hunter Gatherer Mental Health are representing a children and family services team based In the south of Devon who are looking for an experienced CAMHS practitioner to join their team in a band 7 position. The team are looking for someone to provide dayto day operational manageme ...

  • Day Webster

    Team Manager

    1 week ago

    Day Webster Taunton, United Kingdom

    Safeguarding Team manager required in our Wider Safeguarding team which primarily works with families where Neglect, CE and parental learning difficulties/disability is impacting on parenting capacity. The Team manager will be responsible for supportingand supervising a team of 6 ...

  • UK Hydrographic Office

    Team Manager

    1 week ago

    UK Hydrographic Office Taunton, United Kingdom

    If you offer considerable team leadership experience, this role provides an exciting opportunity to manage a team in support of some of the UK's most important and strategic defence operations. · **About the UK Hydrographic Office (UKHO)** · UKHO is an executive agency, sponsored ...

  • IDEX Consulting

    Team Manager

    2 weeks ago

    IDEX Consulting Exeter, Devon, United Kingdom

    Team Leader Financial Planning - Base Salary negotiable but c.£To be responsible for delivering financial planning and wealth management advice as well as overseeing the existing Advisor team. · This is an opportunity for an existing Planner who wishes to continue advising a boo ...

  • South West Water

    Team Manager

    3 days ago

    South West Water Exeter, Devon, United Kingdom

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve ...

  • South West Water Limited

    Team Manager

    1 week ago

    South West Water Limited Exeter, Devon, United Kingdom

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. · We're proud to be responsible for providing reliable, efficient and high-quality dri ...

  • Gold Group

    Case Team Manager

    2 weeks ago

    Gold Group Exeter, Devon, United Kingdom

    Job Title: Customer Care Team Leader · As the Customer Care Team Leader, your primary responsibility will be to maintain the company's responsiveness to customer needs while striving to surpass their expectations. Additionally, you'll collaborate with the Customer Service Manage ...

  • South West Water

    Billing Team Manager

    1 week ago

    South West Water Exeter, Devon, United Kingdom

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. · We're proud to be responsible for providing reliable, efficient and high-quality drink ...

  • Devon Partnership NHS Trust

    Clinical Team Manager, Manager

    2 weeks ago

    Devon Partnership NHS Trust Exeter, Devon, United Kingdom

    Are you someone looking for a career in one of the UKs most respected mental health and learning disability trusts? · We are seeking to recruit an enthusiastic, highly motivated Band 7 Clinical Team Manager to work within the East and Mid Home Treatment Team based at Wonford Hous ...

  • Zachary Daniels

    Warehouse Team Manager

    1 week ago

    Zachary Daniels Exeter, Devon, United Kingdom

    Warehouse Team Manager | National Retailer | Exeter | £30k - £35k Zachary Daniels are excited to be partnered with a national retailer recruiting for a Warehouse Team Manager. The ideal candidate will be an experienced warehouse supervisor who has previously worked within a retai ...

  • Devon Partnership NHS Trust

    Clinical Team Manager

    1 week ago

    Devon Partnership NHS Trust Exeter, United Kingdom Permanent

    Job summary · Children and Family Health Devon (CFHD) is the place to be We are developing an innovative, integrated model of childrens community services and looking for enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams. · W ...

  • Appcastenterprise

    Community Care Team Manager

    1 week ago

    Appcastenterprise Taunton, United Kingdom

    We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business thatputs people front and cent ...

  • ARCHER RESOURCING LTD

    Social Worker: Children's Team Manager

    1 week ago

    ARCHER RESOURCING LTD Devon, United Kingdom

    Archer Resourcing have a great new opportunity for a Children's Team Manager to join the team in Devon · As a Children's Team Manager, you will be helping your team to provide high quality individualised support to children, young people, and their families. You will take part in ...

  • Sja's West

    Quality Management Team Lead

    1 week ago

    Sja's West Exeter, Devon, United Kingdom

    As a Local Ambulance Lead, you will mentor and support the ongoing development of a team of ambulance crew in your area to deliver high quality patient care. You will set a positive example by exhibiting a strong work ethic to motivate your team and support their professional dev ...

  • Reed Property & Construction

    Team Manager Full Time On a Rota

    6 days ago

    Reed Property & Construction Exeter, Devon, United Kingdom Full time

    I am currently recruiting for a large housing association who require a fire and security lead. · vacancy type- Permanent · We're currently looking for an experienced and qualified Fire & Security Lead to join our Property Compliance Team covering our Devon locality. As you'll sp ...

  • Cinnamon Care

    Team Leader

    5 days ago

    Cinnamon Care Exeter, United Kingdom Full time

    Team Leader · £16.67 per hour plus company benefits · Full-time role - Day and Night shifts available · A Top 20 Care Home Group 2024 · Watermeadow Grange in Topsham, Exeter is a beautiful care home providing 86 spacious ensuite bedrooms including a community dedicated to the car ...

  • Ritz Recruitment Limited

    Lettings / Portfolio Manager

    2 days ago

    Ritz Recruitment Limited Exeter, United Kingdom Full time

    I am currently recruiting for a skilled and experienced Portfolio Manager to come on board and work with my client in Central Exeter, the largest housing provider for second- and third-year university students. You will manage the Portfolio team and expand the companies portfolio ...

  • Nurse Plus

    Registered Manager Entry Level

    1 week ago

    Nurse Plus Exeter, United Kingdom Full time

    Registered Manager · Location: Exeter and Surrounding Areas · Job Type: Permanent Full Time (Office Based) · Salary: £30,000 to £35,000 + Profit Share Bonus Scheme · Job Ref: EXETER/CAHRM/99 · Over the last 2 years, our Care at Home division has experienced exponential growth and ...

  • Carbon60

    Design Manager

    2 days ago

    Carbon60 Exeter, United Kingdom Full time

    Carbon60 are looking for a Design Manager, to work on our clients Water Framework projects across the South West region. · Role Summary: · You will be a key member of the project team responsible for the design function and team (both internally and externally) on live Water sche ...