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    Administration and Clerical/Receptionist - Nottingham, United Kingdom - Pcdc

    Pcdc
    Pcdc Nottingham, United Kingdom

    1 week ago

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    Description
    Westdale Lane Surgery

    The role is an all-rounded, patient facing and back- office administration role; The postholder will be a key member of the practice team, responsible for completing a variety of tasks including dealing with patient requests i.e.

    appointment booking, general enquiries in person and over the telephone, as well as performing a number of administrative duties.
    We are a friendly, long-established surgery in the Gedling suburb of Nottingham.
    Our reception and administration teams are the first contact patients have with our services. These are important roles at the heart of the high-quality care we provide.
    We invest in our reception and admin staff from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.

    Successful candidates will be part of a motivated team, working closely with a range of healthcare professionals, making sure we always deliver the best possible care and experience for our patients.

    Delivering an efficient, effective and professional reception service to our patients
    Care navigation – ensuring patients see the most appropriate clinician for their needs.
    Making appointments both face to face and by telephone
    Responding to patient queries and liaising with the wider primary care team.
    Emailing, scanning and coding clinical correspondence.
    Supporting patient health promotion recall campaigns.
    Encouraging uptake of our digital tools to support patient self-care.
    A great telephone manner
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