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    Application Support/Business Manager/Applications Manager - United Kingdom - Codec Azure

    Codec Azure
    Codec Azure United Kingdom

    6 days ago

    Default job background
    Description
    Business Applications Support Manager


    Department:
    D365 Support


    Employment Type:
    Full Time


    Location:

    UK
    Description

    We are looking for an experienced Support Manager to lead our Business Application Support team in ensuring the smooth operation, maintenance, and support of our customer solutions.

    The ideal candidate will have a strong background in Dynamics 365, excellent leadership skills, and a deep understanding of IT support processes.

    This role will report to the Codec Head of Support.
    Key Responsibilities
    Team Management

    Lead and manage a team of Dynamics 365 support professionals.
    Provide guidance, coaching, and mentorship to team members.
    Foster a collaborative and positive team environment.

    Set clear operational goals, motivate team members, monitor team performance and report on metrics, identify learning needs and provide training, recognize high performance, conduct quarterly performance reviews.

    Exhibit strong time-management and people skills, high degree of flexibility, and excellent multitasking ability.
    Support Operations


    Oversee the day-to-day operations of the Business Application Support Team ensuring adherence to service level agreements (SLAs), incident response, request fulfilment, change management and escalation processes, ensuring high levels of performance in these areas.

    Take ownership of major incidents when required ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.

    Ensure the high volume of change activities for our customers is managed effectively.

    Work closely with our customer Client Partners to drive service improvement plans and ensure actions are followed through to completion in a timely manner.

    Work closely with project teams to ensure implementations are in line with Transition to Support standards
    Skills, Knowledge and Expertise
    ~5 year(s)+ experience in Dynamics 365 CRM, BC in a technical/senior role and a deep understanding of IT support processes.
    ~ Proven experience of managing others, ability to lead/ direct diverse team (Functional, Technical specialists).
    ~ Proven track-record in incident management and have worked previously in an ITIL/ITSM role.
    ~ Excellent knowledge of Change/Release Management processes.
    ~ Willingness to learn new technologies and investigate complex problems.
    ~ Microsoft certifications e.g. D365/MCTS/MCPD etc.
    ~ Knowledge of Visual Studio, DevOps and XRM Toolbox.
    ~ Leadership skills are essential.

    #J-18808-Ljbffr
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