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    Pre-Sales Technical Engineer - Bournemouth, Dorset, United Kingdom - Eset

    Eset
    Eset Bournemouth, Dorset, United Kingdom

    3 days ago

    Default job background
    Description
    Pre-Sales Technical Engineer - NORTH page is loaded Pre-Sales Technical Engineer - NORTH
    Apply locations Bournemouth time type Full time posted on Posted 2 Days Ago job requisition id JR-04754 Job posting title
    Pre-Sales Technical Engineer - NORTH Job summary

    The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.

    Job description
    Job Summary

    The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.

    They are expected to be product experts with a strong knowledge in IT systems and the threat landscape.

    Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.

    Functional Responsibilities and Duties (English - Mandatory)
    Support the sales team in handling more technical enquiries from larger end-user customers
    Discussing technical aspects of the products with end-users
    Train resellers and Eset staff on products and their application
    Be a central source of knowledge for the sales and marketing teams on all aspects of the product, it's licencing and impact / integration in broader IT systems
    Be an Eset evangelist both at end-user meetings and events
    Keep up-to-date on industry knowledge and news on a technical basis
    Assist and develop onsite or remote PoC's, Demos and customer engagement.
    Participate in sales strategy planning, customer design, technical evaluations and sales calls.
    Provide technical sales advice to the internal and external sales teams on specific enquiries
    Undertake product training sessions for Eset staff
    Undertake product and technical training sessions for resellers and their staff (time required away)
    Undertake web demonstrations to key customers and resellers
    Undertake onsite demonstrations to prospective customers and resellers (time required away)
    Attend exhibitions and conferences to provide technical product advice (time required away)
    Prepare and undertake monthly product webinars to the reseller channel and end-users
    Manage KPI's and personal goals
    Experience
    Previous experience providing technical support to both end-users and resellers
    Experience with security software and their application within an IT environment
    Working knowledge of IT infrastructures using a wide range of OS
    Previous experience delivering training
    Previous experience in presenting IT products
    Project management experience
    Knowledge
    In-depth knowledge of the security software industry and Eset competitors
    Complete ESET product knowledge
    Good knowledge of Linux OS
    Language
    English C- Proficient
    Personal characteristics
    Able to present confidently to senior IT staff specialising in IT Security (CISO level)
    Able to relate security issues to business concerns and match to a product solution
    Enterprise network knowledge essential
    An understanding of encryption technologies
    An understanding of server infrastructure and domain configuration
    Extensive knowledge of current Windows server and desktop operating systems
    Leadership
    N/A
    Travel
    Full valid driver's licence
    Able to travel and stay away as and when required
    Job requisition
    JR-04754 Pre-Sales Technical Engineer - NORTH (Open) Primary location
    Bournemouth Additional locations
    Time type
    Full time #J-18808-Ljbffr
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