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    Residential Services Manager - England, United Kingdom - Service Care Solutions

    Service Care Solutions
    Service Care Solutions England, United Kingdom

    6 days ago

    Default job background
    Description
    Home Services Manager

    Temporary - 6 Months +

    Full Time 35 hours
    We are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension.

    The Home Services Manager will play a pivotal role in owning and managing the customer relationship, providing mixed tenure landlord services within a designated patch, ensuring that excellent tenancy management services are maintained.

    Previous experience within a similar role in Tenancy/Leasehold Management
    Experience working in a customer facing role delivering excellent customer service
    Familiarity with legal framework around tenancy and leasehold management is a plus
    Good administrative skills and knowledge of Outlook, Excel, Word. General tenancy and leasehold management, including letting empty homes, maximizing income and managing arrears, setting service charges, resolving anti-social behavior and managing casework, ensuring gas and fire safety in customers' homes, effectively carrying out repairs, and undertaking estate inspections and implementing agreed actions
    Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
    Driving continuous service improvements and managing change effectively
    Driving improvement in key performance indicators including customer satisfaction, letting vacancies, property inspections, and income collection
    Liaise with contractors and maintenance personnel to ensure that all properties meet a high standard
    Keep up to date with current legislation and regulations related to property management
    If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
    #
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