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    Data Center Customer Operations - Slough, United Kingdom - Equinix

    Equinix
    Equinix Slough, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Who are we?

    Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

    Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

    Data Center Customer Operations

    Responsibilities

    Installations

    • Racks and stacks customer equipment
    • Installs customer equipment and cabinets

    Queue Management

    • Determines work priorities from the Siebel queue and ensures adherence to all commit times

    Testing/Troubleshooting

    • Conducts carrier circuit testing

    Cross Connects

    • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper and intra-building cross connects
    • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
    • Installs and test Data Centre Link cross connects using Fluke and JDSU testers

    Documentation/Reporting

    • Maintains detailed written records of all work activity

    Projects

    • Supports fulfillment of projects with direction from senior staff

    Training

    • Completes all assigned training in a timely manner

    Customer Management

    • Supports customer satisfaction through timely and precise order execution

    Qualifications

    Essential

    • Knowledge of Datacentre environments
    • Experience in Customer Service, Operation Centres or Datacentres
    • Experience of Cat5e / Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
    • Willingness to work a shift rota that includes day and night shifts
    • Previous use of bespoke ticketing or helpdesk software

    Desirable

    • Extensive computer knowledge and familiarity (Windows NT, 2000 & XP).
    • Good knowledge of network protocols such as TCP/ IP

    Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

    Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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