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Remote Technical Support Engineer - Bracknell, Berkshire, United Kingdom - Mestec Limited.
Description
Due to expansion and growth, Eyelit Technologies is seeking a Development Technical Support Engineer (DTSE) to support our MESTEC product line.
As part of our Professional Services Team, the DTSE will play a crucial role in deliveringkey performance metrics for the Professional Services Team.
MESTEC provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS).These tools are delivered as Software-as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times.
The Technical Support Engineer will be the face of business for all customers implementing MESTEC software.You will have direct impact on customer satisfaction (measured by CSAT and quarterly business reviews), value realization, and contract renewals.
This is a hybrid opportunity requiring three days per week in office at our Bracknell, UK location.Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction
Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customers
Providing first and second line support to customers
Write innovative, scalable, robust software solutions for our clients
Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion
Designing, implementing, and debugging database queries to solve real-world problems
Supporting project implementations from initial customer training through to post implementation support phase
Help drive improvements on the department's Measurable Objectives
Knowledge or relevant experience with an object-oriented programming language such as C# (preferred), Java, Python, etc
Knowledge of SQL or Oracle databases
Excellent interpersonal and communication skills, and a high level of emotional intelligence
Data-driven and detail oriented
Competitive compensation
~ Learning and Development opportunities
~ Dynamic company culture
~25 days annual leave
~ Health Insurance for Employee; Salary sacrifice schemes
~5% employer pension contribution
MESTEC, a division of Eyelit Corp, provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS).These tools are delivered as Software-as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times.
Our software enables clients to have visibility and control of manufacturing operations from the factory floor through the global supply chain.
A unique blend of innovative technology and unparalleled service makes Eyelit software simpler to implement, integrate, and use.Join us in our mission - to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers.
Eyelit is committed to promoting a culture of diversity, equity, and inclusion.If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please let us know how we can help.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identify or expression, or veteran status.