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    Temp to Perm Team Leader - London, United Kingdom - First People Recruitment

    First People Recruitment
    First People Recruitment London, United Kingdom

    3 weeks ago

    Default job background
    Description
    Permanent

    Location:
    London *5 days office based
    An international IT/Telcom company is looking for a Helpdesk Team Leader.
    A Team Leader, or Supervisor, leads and manages a small Helpdesk team
    Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations.
    Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components.
    Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components.
    Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software.
    Public cloud based server administration based on the procedure/instruction.
    Queuing management with IT support ticket system.
    Supporting people whenever they encounter challenges with computers and network devices.
    Proof of concept testing new hardware and software before full-scale installation.
    Temporary or long-term customer support at their office, if required.
    Project and service delivery schedule management.
    Careful consideration to ensure profitable systems and implementation.
    Cover early shifts as a part of team rota.
    Travel over the world for business purposes as and when required.
    Handle ad-hoc requests from line managers.
    Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares.
    Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles.
    Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred.
    In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac).
    In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM).
    In-depth knowledge of internet, network protocols and devices.
    Basic knowledge of Microsoft 365 administration; Practical experience with Microsoft 365 administration is preferred
    English proficiency business level.
    People First is committed to increasing diversity, and maintaining an inclusive workplace culture.

    We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

    People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.

    Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

    Click for more Japanese speaking jobs from People First Team Japan in London, your Japanese recruitment specialists.
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