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Key Account Director - West Midlands, United Kingdom - ISS
Description
Job Description
Our key Account Director with their team will provide strong focus on the service delivery CBRE/BT,
will monitor service delivery performance, compliance, and cost levels, and ensure the consistency
and quality of the services delivered. Working with key stakeholders internally and externally to
support of the success of the account.
A deep understanding of commercial/ contractual fundamentals alongside skilled relationship
management will be essential for the Account Director to be able to navigate the complex account
dynamics.
Key Responsibilities
Lead your Account taking full leadership of all accountabilities towards the customer including leadership of people and financial resources to maintain budgetary control and profitability (P/L).
Support your account's strategic customer focus by - ensuring that customer information is structured in a proper and easy assessable way in the CRM system and/or other ISS business tools and visible at portfolio level - mandate and control the use the ISS Account Development Process and Plan - support your managers in translating business insights and customer needs to relevant propositions and solutions (across regions/countries/sites when applicable).
Drive and monitor continuous stakeholder management to ensure that both customer stakeholders and internal (Group/regions/countries/sites) stakeholders are all aligned on the customer promise with the account development plan as focal point.
Drive engagement by communicating in a tangible and concrete way to everyone (including to relevant National, Regional and Global support functions), what the promise to the customer means for each individual and their role in delivering on that promise – e.g. what does deliver compliance look like for a service professional.
Ensuring the right competencies are in place to deliver on the promise to the customer; setting the team of Key Account Management, through recruitment, development and successor planning.
Professional and Personal Competencies/Qualifications
Min. 3-5 years experience with leading (leaders)
FM industry or experience from service-industry and supplier management
Experience working in a large organisation with several stakeholders with differing expectations
and needs
Several years' experience with customer relationship sales and/or consultancy sales
Experience with budgeting, financial management, reporting and performance management
Experience with SLA management and KPI reporting
Experienced MS office user
Bachelors degree or equivalent or Industry specific equivalent experience
Resilient and bounces back quickly from setbacks
Influencing – a natural leader and enjoys having responsibility of others, can sell to others
Communicative – has a wide network, can maintain relationships
Decisive and action oriented
Learning agility: Learn from experience and leverage those lessons when facing a novel situation
Finds solutions to complex problems (above average general learning agility)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
