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Holmes Chapel

    Senior 3rd line support - Holmes Chapel, Cheshire, United Kingdom - KPI Recruiting

    KPI Recruiting
    KPI Recruiting Holmes Chapel, Cheshire, United Kingdom

    1 week ago

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    Description

    Position:
    Senior IT Support Specialist, Full-time Permanent

    Location:
    Holmes Chapel - Hybrid. Four days per week in office, Wednesdays remote.
    Join a dynamic Managed Service Provider (MSP) at the forefront of IT support across the UK. We thrive on teamwork and a commitment to delivering top-notch service to our diverse clientele.

    As we embark on further growth and enhancement of our services, we're on the lookout for a versatile and knowledgeable Senior IT Support Specialist to join our team either in Holmes Chapel or Westcliff-On-Sea.

    Enjoy your birthday off


    • Vibrant working environment and inclusive culture
    • Contributory pension scheme
    • Comprehensive healthcare plan
    • Ongoing training and career advancement opportunities
    • Wellbeing initiatives to support your overall health and happiness
    Minimum 4 years of experience in IT support and customer service roles


    • Proficiency in 3rd line/senior support responsibilities
    • Extensive understanding of Microsoft platforms and technologies
    • Hands-on experience with Ubiquiti UniFi platform and major networking equipment like Netgear, HP, and Cisco
    • Strong grasp of network infrastructure configuration including IPv4/IPv6, LAN/WAN
    • Working knowledge of Mac OS and CRM systems
    • Exposure to Linux
    • Executing ICT projects onsite and remotely, encompassing both software and hardware
    • Providing 3rd line support for technology-related incidents within defined SLAs
    • Managing accurate asset records and liaising with third-party suppliers
    • Monitoring and maintaining system environments to ensure availability, performance, and security
    • Assisting junior colleagues with IT support tasks, including complex escalations
    • Conducting customer training sessions via various mediums
    • Additional leave entitlement
    • Casual dress code
    • Company-sponsored events
    • Comprehensive pension plan
    • Health and wellbeing initiatives
    • On-site parking facilities
    • Referral incentives
    • Store discounts
    Join us in this exciting opportunity to grow and make a significant impact within our progressive organization.

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