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    Commercial / Operations Director - United Kingdom - Pinnacle Recruitment Ltd

    Pinnacle Recruitment Ltd
    Pinnacle Recruitment Ltd United Kingdom

    1 week ago

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    Description
    Commercial Operations Manager – Brussels, Belgium
    Home » Security » Access Control » Commercial Operations Manager – Brussels, Belgium

    This role is responsible for driving sales force effectiveness initiatives in the region and for providing accurate and timely commercial reporting.

    The Commercial Operations Manager works closely with local country and sales managers in the region to share best practices across the teams, and with the various functional leaders in Finance, Operations, Product Management, Marketing, Legal and IT to represent the sales organisation and establish effective communication between functions.

    Commercial Planning & Analysis

    The Commercial Operations Manager is responsible for providing accurate and timely commercial reporting to the Sales Director, to the various regional and country managers, and to the EMEA Leadership team.

    More specifically, the Commercial Operations Manager will:
    provide periodic, detailed reporting on sales performance, with comparisons, trends and various break-downs (e.g. by region, customer, product, salesperson, etc.)
    drive the sales forecasting process through trend analysis, flow predictions, pipeline / opportunity management and opportunity & risk collection
    prepare weekly & monthly sales performance reviews (QMI's), create & provide templates and consolidate inputs into single, regional reports

    provide miscellaneous commercial reporting to support the sales operation; work together with the finance teams to provide relevant metrics like margin and c-ebit to the commercial organisation; define and provide supply chain and customer service metrics on e.g.

    backlog, quality, complaints & returns
    consolidate commercial, financial and other functional reporting into single, monthly reporting packages by region, and ensure consistency in reported information
    assist the Sales Director and regional leaders in the preparation of periodic & ad-hoc commercial reviews and presentations; ensure data and format consistency
    Sales Force Effectiveness
    The Commercial Operations Manager drives Sales Force Effectiveness (SFE) through Operational Excellence.

    Commercial Operations supports the commercial strategy for the region and designs, optimises and supports the commercial processes, tools and deployment plans that drive commercial excellence in the region.

    More specifically, the Commercial Operations Analyst will:
    drive commercial process standardisation & knowledge sharing across sub-regions
    play a leading & coordinating role in the deployment and maintenance of CRM tools in the region, to achieve world class customer & pipeline management
    identify, design, develop, deploy and maintain sales tools together with the local commercial teams and the IT and other functional teams; ensure adequate training on these tools
    identify opportunities to improve sales force effectiveness and drive SFE initiatives in the region
    manage the full contract & on-boarding process for strategic partners and resellers in the region
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