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    Apprentice IT Service Desk Engineer - Northampton, Northamptonshire, United Kingdom - Inspiremyfuture

    Inspiremyfuture
    Inspiremyfuture Northampton, Northamptonshire, United Kingdom

    1 week ago

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    Description
    We're looking for an apprentice to join our busy Service Desk team. You will gain experience of all first line and some second line Service Desk tasks.

    This will likely take the form of either a number of half days or full days away from service desk duties (the exact format is to be confirmed).

    Triaging incoming service requests, both via telephone and email.
    Communicating with our clients verbally (via telephone) and written (via emails/tickets).
    Monitoring and maintaining the support email queue.
    Troubleshooting hardware and software issues remotely.

    We operate a Hybrid working policy (working from home and the Daventry office), so you must be able to make your own way to our offices in Daventry.

    Currently we work every other Wednesday in the office, but this is subject to change. Certainly during your initial training period, you will likely be office based for the first few weeks/months.

    When working at home you are expected to have a suitable area to work at that is quiet and free from distractions as you will be talking to customers over the telephone.

    Good telephone manner
    Expert – Excellent skills, continually improved through training and experience.
    GCSE Maths and English (or equivalents) at grades 3+ (D or above)
    ~ Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

    You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme.

    Our Service Desk operates between the hours 08:00 – 18:00, Monday – Friday.

    The team works on a 2-shift basis (08:00 – 16:30 and 09:30 – 18:00 with 1 hour lunch), which is rotated each week.

    Subject to the satisfactory completion of your apprenticeship you will offered a full-time role as a Service Desk Engineer.

    QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

    To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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