Jobs

    CRM Systems Support - Northampton, United Kingdom - Advancing People

    Advancing People
    Advancing People Northampton, United Kingdom

    3 days ago

    Default job background
    Permanent, Full time
    Description
    Do you have experience as a CRM Systems Support Specialist?

    Would you like a competitive salary that offers a bonus on top?

    Read on


    Duties and responsibilities:

    • Handling and resolving general CRM and auxiliary systems support queries for the wider business.
    Forming a thorough understanding of existing system functionality including CRM Workflows, Functions and Schedules.
    Applying an understanding of the business processes when approaching development and support tasks.

    Handling and resolving general IT queries in the business related to our internal CRM system, Telephony and the Office 365 suite.

    Liaising with co-workers to assess and understand queries thoroughly before escalating to the Technical Manager.
    Ensuring the day-to-day CRM processes are being executed and followed by users.
    Reviewing existing functionality and business processes to identify areas of improvement.
    Reviewing data analytics through reporting software to identify false/missing data trends.
    Setting up new users onto a variety of systems, this includes:
    Creating and managing users and permissions in the CRM, Telephony Service, Office 365 and any other third party applications as required

    The candidate should:
    Have excellent attention to detail.
    Be comfortable in a fast-paced environment.
    Be proactive in identifying the needs of the sales team and wider business.
    Be an excellent problem solver, able to investigate issues and form logical solutions.
    Have experience in supporting CRM systems (Zoho preferable but not essential).

    Have an in-depth knowledge and understanding of CRM Systems including CRM Structure, Automation Workflows and Customer Journeys (Zoho preferable but not essential).

    Have experience in providing technical support to a team.
    Have an ability to prioritise and manage their tasks efficiently.
    Have some demonstrable basic coding knowledge in HTML, CSS & JavaScript (to provide support on CRM functions)

    Renumeration / Benefits:
    Salary range - £30k - £32k dependant on experience.
    Discretionary generous annual bonus package - typically - 15% of annual salary.
    28 days holiday inc. bank holidays.
    Pension contribution.
    Advancing People - The Recruitment Specialist

    Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
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