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    Senior Claims Executive - London, United Kingdom - Lockton Companies

    Lockton Companies
    Lockton Companies London, United Kingdom

    1 week ago

    Default job background
    Full time Permanent
    Description

    We have a new exciting opportunity within the Global Real Estate & Construction (GREAC) Division for an experienced Senior Claims Executive to join our Real Estate team.

    The GREAC team, based primarily in London, deliver innovative insurance placements and risk management services for organisations involved in the real estate and construction sectors. This dedicated division, comprising of more than Associates, is the largest and most established combined Real Estate and Construction team in the London Market.

    In this role you will provide claims handling services to an allocated portfolio of clients while supporting the overall claims service provision to our clients, and supporting associates within the team.

    Key Responsibilities:

    • Managing claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster and any other interested party.
    • Provision of advice on the application of policy cover and the necessary documentation/information required to progress the claim.
    • Negotiating with insurers to achieve the most beneficial and cost-effective settlement for the client.
    • Negotiating with insurers to ensure reserves are realistic and appropriate
    • Ensuring claims are registered and appropriately updated on our systems
    • Attending internal and external meetings as required.
    • Report any major or sensitive claims to Account Executive responsible
    • Understand the appropriate claims notification and investigation procedures applicable to each class of insurance
    • Understand the insurance programme and service plans for an allocated portfolio of clients and document client specific claim handling arrangements for internal purposes
    • Provide feedback for insurer review meetings and actively contribute to the development of relationships
    • Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer, lawyer and loss adjuster contacts
    • Provide management information as requested
    • Maintain records on our internal systems and pro-actively perform claims cleanses
    • Maintenance of a diary system for outstanding workload
    • Prepare and maintain client claim experiences
    • Undertake specific tasks as directed by management, adhering to agreed project plans and timescales

    • Excellent knowledge of commercial property claims
    • Experience in real estate claims desirable
    • Excellent communication skills – to effectively and professionally communicate both verbally and in writing with clients, insurers and colleagues
    • Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company
    • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
    • Analytical and problem-solving skills, including research and investigation
    • An understanding of regulatory controls and procedures
    • Knowledge of ASSET and Microsoft Office
      CII qualifications would be advantageous
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