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    Night Supervisor - London (Greater), United Kingdom - Royal Lancaster Hotel

    Royal Lancaster Hotel
    Royal Lancaster Hotel London (Greater), United Kingdom

    2 weeks ago

    Default job background
    Full time, Part time
    Description
    Night Supervisor - London

    #Join Our Happiness

    Are you the type of person who gets out of bed on the right side daily? If so, we'd like you to come and join our happiness as Night Supervisor.

    As an employer who cares, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career

    Joining our independently owned property as a Night Supervisor, you will help to build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

  • Service Charge
  • Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
  • Employees and Friends & Family rates across our sister properties
  • Complimentary meals on duty
  • Uniform provided and laundered complimentarily
  • Refer a friend bonus
  • Workplace pension schemes
  • Employee recognition schemes and Social Committee events including gala dinners and much more As a Night Supervisor, you will be working within the within our Basil Street family. You will report directly to the Operations Manager and Director of Rooms. Key Duties and Responsibilities:
  • Be present in the lobby when required, greeting and assisting guests in a polite and friendly manner in line with our LQA & AA Standards
  • Perform all check-in and check-out tasks.
  • Ensure that all ad-hoc information provided to the guest is correct and reliable
  • Be familiar with up to date the Apartment's offers and services.
  • Always maintain confidentiality of guests.
  • Anticipate guest needs, providing personalised service to our guests by using guest history where possible.
  • Always maintain a positive approach, especially when handling any issues or guest complaints, providing solutions promptly and effectively
  • Provide, all standard porter services for the guests in line with SOPs and LQA standards
  • Undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the reception area.
  • Read the Handover and Shift logs at the commencement of each shift and complete entries as appropriate according to the operational procedure.
  • Oversee courier, postal and other deliveries for all incoming and outgoing goods.
  • Assisting guest with any special requirements throughout their stay
  • Maintain all equipment to an excellent standard, keeping apartments always clean and tidy.
  • Maintain exceptional standards for front-of-house presentation.
  • Present a well-groomed and professional clean appearance at all times. Remember, your appearance reflects your professionalism, and you never get a second chance to make a first impression.
  • Periodically deep clean scheduled areas.
  • Complete monthly health and safety checks and assist in accurate regular apartment Health and Safety inspections.
  • Ensure the highest security standards are stringently adhered to regarding guests', colleagues', and apartment property.
  • Comply with and ensure that all Safe Systems of Works (SSOW) are always adhered to and report any maintenance issues accordingly.
  • Follow manual handling guidelines.
  • Attend all required training and take an active role in developing the department and yourself.
  • Actively seek constructive feedback for personal development and self-improvement.
  • Constantly review working processes and offer relevant suggestions to the management in a timely manner to improve Apartments services.
  • Attend meetings, job chats and forums which will benefit you, our guests, and the business
  • Be available for duty as per the Rota business requirements, as well as being flexible to short notice shift changes
  • Good Opera Cloud knowledge and competence in check-in, check-out, and night audit duties.
  • To be fully aware of all roles within the department to cover any absences if necessary (day and night)
  • Report directly to and communicate constantly with the Operation Manager
  • To ensure Data Protection and PCI compliance are always in place Basil Street Apartments is based at Knightsbridge, London SW3 1AX and the closest tube station is Knightsbridge on the Piccadilly line underground. We're more concerned with what's in the glass not whether it's half full or empty so come and pour some happiness into yours by joining our family All applicants must be legally eligible to work in the UK.

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