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    Service Delivery Manager Work From Home - Leeds, United Kingdom - Bandmwaste

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    Description

    AWM welcomes you to join our team and contribute to our mission of making a positive impact on the world through innovative waste management solutions.

    With a strong focus on sustainability, we are seeking individuals who share our passion and can thrive in our dynamic team.

    To plan, organise and manage the daily work of the office and the collection drivers and associated system data input.

    To lead the Service team in a positive and proactive manner.

    To ensure all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner.

    To ensure all work is carried out maintaining high levels of customer service.
    To support and assist all drivers in carrying out their duties to ensure they operate productively.
    To ensure all data input is accurate and completed in a timely manner.
    To ensure all office staff performance levels are managed.

    Under the auspices of the Service Manager ensure the following; Control (optimisation) of overtime including checking start times and levels of inactivity on the tracker.

    Proactively look into missed collections and resolve any issues.
    Respond to and log on Helpdesk any customer complaints, and resolve in a timely manner.
    Carry out site surveys, in particular when accidents or near misses have occurred.
    Ensure drivers carry out their pre and post shift vehicle checks.
    Sign off new contracts, ensuring they are profitable and fit within the existing collection schedule.
    Carry out monthly management checks, by monitoring vehicle cameras and address any concerns.

    To ensure that all extra waste collected is charged to the customer by viewing the vehicle cameras and cross checking AMCS.

    Ensure the Depot Customer Hotlist is kept upto date and any service issues relating to these customers are communicated to them in a timely manner.

    Flexible
    Customer Service
    Extensive knowledge of the waste industry
    Competent in the use of Microsoft applications
    Driving Licence

    Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions.

    Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.

    Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability.



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