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    Digital Services Specialist - London, United Kingdom - Lane Clark & Peacock LLP.

    Lane Clark & Peacock LLP.
    Lane Clark & Peacock LLP. London, United Kingdom

    2 weeks ago

    Default job background
    Description

    LCP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future.

    We provide market-leading capabilities across pensions and financial services, energy, health, and analytics.

    Our technology and analytics capabilities are fundamental to what we do, helping us power the possibilities that provide solutions for tomorrow.

    We strive to help our clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions.

    We are embarking on a new phase of transformation to strengthen our digital capability and to help drive continued growth.

    This is an exciting opportunity to be part of a respected organisation to help build our future success.

    The Digital Service Desk Specialist is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and automation.

    As LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technological innovation with a deeply human touch.

    Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth.

    we're seeking visionaries who will evolve with us, taking ownership of their development and skills as the landscape of service support undergoes this exciting metamorphosis.


    The aim remains consistent:
    to uphold LCP's unwavering commitment to exceptional user experience across all locations.
    Serve as the front-line support for users, addressing issues that cannot be resolved through automation or self-service tools
    Document, prioritise, and track incidents and requests in the service desk system, emphasising the diagnostic steps and coordination efforts taken
    Take personal responsibility to stay updated on technological advancements, understanding where human intervention remains essential
    2-3 years of experience in a senior service desk or technical support role, with a focus on problem-solving and coordination, within an increasingly automated environment
    ~ Strong experience with Microsoft end user computing technologies, including:
    ~ Windows 10/11, Office 365, printing, local area networking
    ~ Intune application packaging and build deployments including OOBE
    ~ Azure AD (eg account provisioning/de-provisioning, permissions management)
    ~ Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB)

    Bachelor's degree in Information Technology, Computer Science, or a related field
    Industry certifications such as CompTIA (eg A+, Network+) and Microsoft (eg Azure, M365)
    Proficiency with the Microsoft Power Platform (eg Power Automate, Power BI, Power Apps)

    As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work.


    Currently our core benefits package includes:
    Professional study support (where applicable)
    Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks
    Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave

    26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly) with options to buy & sell holiday
    ~ Private medical insurance
    ~ Discounted gym memberships, critical illness and dental insurance through our flexible benefits
    ~ Cycle to work scheme
    ~ Digital GP services

    Discretionary bonus scheme
    Season ticket loans
    Electric vehicle salary sacrifice scheme (qualifying period applies)

    We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

    LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application.

    This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility.

    Whatever it may be, please get in touch via our dedicated email address - to discuss how we can support you with your application.

    #
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