- Autonomy to operationally manage, represent and influence a variety BCYP services including, cardiology, oncology, epilepsy, renal, frenulotomy, diabetes, allergy, respiratory and many more
- Opportunity to work with a variety of professionals including but not limited to, teachers, psychologists, play specialists, CNS, CANP and PA's
- SLA's with regional and national providers including surgical pathways
- Neonatology in relation to medical staffing provision
- Collaboration and close working relationships with colleagues at neighbouring providers
- Demand and capacity modelling
- Contract negotiations support by trust corporate teams
- Service re-design to include business case development where required
- Change management
- Winter planning supported by clinical teams
- Develop and maintain required budgetary control to avoid overspend
- To participate in the trusts tactical command rota and divisional manager of the day role
- Communication: Key working relationships:
- Managers, team leads and administrative staff across the division and throughout the Trust
- Clinical Directors, Lead Clinicians, Deputy Chief Nurse, Matrons and other clinical staff within the designated specialities
- Trust Information and contracting Teams
- Facilitate improved communication within the service and between other Trust departments, clinicians, managers, ward and other staff.
- To ensure that all staff are aware of their responsibilities towards quality of patient care and understand their contribution towards enhancing the standard of care and service, within allocated resources and established
- Analytical and judgemental:
- Research, evaluate, plan and implement new ways of working and resource utilisation, in conjunction with clinical and non- clinical staff to include annual job planning and junior doctor rotation planning.
- Provide regular reports, explanatory data and action plans to rectify any problem areas to the
- Monitor, investigate and report on departmental performance spanning a broad range of issues, including incident trends, complaints, sickness absence and education & training.
- Planning and organisational Skills:
- To assume operational responsibility for the provision and development of designated service(s).
- Supporting designated services to meet access targets g. RTT and cancer targets, and escalating challenges to service provision to SOM.
- To develop, in conjunction with the Women and Childrens Division, and other Trust departments or Divisions as appropriate; business and service plans ensuring that these correspond with Trust objectives and requirements.
- Ensure the service has robust plans for dealing with major incident
- To undertake ad hoc projects as requested by the
- To take part in the Divisional Manager of the Day rota as required.
- Governance:
- To ensure the service complies with Trust policies, Standing Orders, Standing Financial Instructions and relevant legislation. To monitor and rectify any identified shortfalls in accordance with established procedures.
- Work within an overall framework of Clinical
- Develop and review departmental policies, procedures and guidelines to enable effective service provision and minimise risk.
- Implement Trust Policies such as Risk Assessment and Incident
- To investigate and respond to complaints in accordance with the Trust complaints
- Provide regular reports, explanatory data and action plans to rectify any problem areas to the
- Work within the legal guidelines, for example Health and Safety, Manual Handling, Data
- Finance and Resources:
- To monitor and manage, with the SOM & Finance Manager, the financial performance of the service ensuring appropriate controls are established and adhered to.
- To monitor and manage a delegated budget for the designated service(s).
- Leadership and management:
- Ensure Trust Policies and Procedures are adhered
- Undertake staff recruitment, across all grades, when
- Maintain comprehensive records of staff, including annual leave and absence
- Identify and address performance and disciplinary
- Ensure there is an IPR/appraisal programme in the service and that each member of the service has personal
- Ensure individual training needs are assessed and individuals have personal development
- To participate in the Trusts Tactical Command rota and Divisional manager of the day role
- To represent the service and Division at internal and external meetings
- Contribute to the general management of the Trust as a member of the Medical Division, developing a shared understanding of and commitment to the Trusts strategic aims and objectives.
- Contribute to the strategic development of the Trust, participating as required in working groups, activities and contributing to reports etc.
- Information Resources:
- Work with the SOM to develop and refine performance standards for the service, where available utilising national standards NICE guidance, NSF's, Quality, CQUIN etc.
- Monitor service performance and ensure that KPIs are met within allocated resources and agreed
- To report to the SOM, variance against performance targets and standards, providing further detail and action plans where necessary.
- To provide relevant, timely and accurate information and analysis to support the Senior Management Team and the Trust's management team in delivering informed, evidence based managerial decisions. Person Specification
- oDegree level qualification or equivalent
- oManagement qualification or equivalent experience
- oMBA or post graduate management qualification
- oExperience working in NHS secondary care
- oExperience working at Service Manager level
- oExperience with annual job planning
- oExperienced leader of staff
- oWorking in a multi-professional environment
- oBusiness planning
- oFinancial management
- oProject management
- oProcess re-design
- oStaff management
- oUnderstanding of government agenda and targets
- oChange management
- oCompetent user of IT
- oExperience of designing/ improving business systems and processes
- oProject management experience
- oExperience with annual consultant job planning
- oExperience with medical staff
- oAbility to build effective working relationships
- oAnalytical and report writing
- oExcellent interpersonal skills
- oGood written and verbal communication skills
- oPresentation skills
- oCommitment to staff development
- oProven change management skills
- oExcellent time management skills
- oEffective delegation
- oExcellent communication skills with multi-disciplinary groups
- oChairing meetings
- oAn understanding of the NHS locally and key policy issues that affect business performance
- oAbility to inspire and enthuse others
- oInnovative approach to change and modernisation
- oInterest in personal and professional development
- oDelivers against objectives
- oCommercial acumen
- oPolitical awareness - ability to perceive impact of actions on the decisions and activity of others
-
Technical Services Manager
7 hours ago
Alex Young Recruitment Ltd Bury St. Edmunds, United Kingdom Full timeOur client is an established Facilities Management Service Provider that has an impressive portfolio of clients nationwide. It is currently looking to hire a Technical Services Manager for a Healthcare contract in Bury St Edmunds. · As the Technical Services Manager, you will be ...
-
Service Manager
7 hours ago
CLD Recruitment Ely, United Kingdom Full timeService/Area Manager · Ely · Up to £48,000 DOE · My client is seeking an experienced Service Manager to join their amazing team The main purpose of the role is taking overall responsibility for the effective management of all aspects of the service, thereby ensuring the provisio ...
-
Customer Services Manager
16 hours ago
Rubix Personnel Limited Newmarket, United KingdomCustomer Services Manager - Newmarket · Rubix M&E are recruiting for an experienced customer service professional to join a market leading smart metering organisation as a Customer Services Manager of a thriving team in Norwich. · This role is responsible for ensuring the Teams a ...
-
Project Manager Managed Services
2 hours ago
Concept Resourcing Cambridgeshire, United KingdomProject Manager / Prince 2 / Infrastructure / Networking / Cloud / MSP / Managed Service Provider / Work from Home with Travel / £45-£55k Base DOE + Bonus + Package · My client, a leading managed service provider are recruiting based on the onset of a large set of end customer pr ...
-
Customer Service Manager
16 hours ago
Jenson Fisher Consulting Ltd Cambridge, United Kingdom**Customer Quality Manager** · **£24,000 per annum, with an achievable £32,000 OTE** · Our client is a leading and successful privately owned automotive network, operating over 30 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, Bedfordshire and Cambridgeshire ...
-
Service and Administration Manager
4 days ago
Hays Business Support Bury St Edmunds, Suffolk, United KingdomYour new role This Service Office Manager (maternity cover) will be 100% office-based and form an integral part of a 5/6 person office-based team. This is a varied and busy job which is responsible for the day-to-day operation of the Service Team comprising Service Technicians/En ...
-
Legal Manager
6 days ago
BranWell Ford Associates Limited Bury St. Edmunds, United Kingdom Full timeWe have a unique opportunity for a Divisional Legal Manager to join a leading house developer in a senior capacity, where you will lead the in-house conveyancing team and provide an efficient service led in-house estate conveyancing service for the sale of new homes, part exchang ...
-
Assistant Service Manager
5 days ago
Suffolk County Council Bury St Edmunds, United KingdomSuffolk County Council – 77 Raingate Street, Bury St Edmunds IP33 2AR and The Hold, 131 Fore Street, Ipswich IP4 1LR - Onsite · £26,421 per annum (pro rata if part time) · 37 hours per week - Flexible working options available · Fixed Term or Secondment until 28 Feb 2025 (sec ...
-
Project Site Supervisor x2
4 days ago
Morson Talent Bury St. Edmunds, United Kingdom Full timeProject Site Supervisor x 2 · Morson Group is recruiting for x2 Project Site Supervisors, who would be required to work Substation and Transformer sites, building based wall's and doing general building alterations, while overseeing site staff and some subbies, on a 9–12-month c ...
-
Insurance Adviser
7 hours ago
Employment Specialist Bury St. Edmunds, United Kingdom Full timeOur leading Commercial Broking client with a presence across East Anglia is looking to recruit additional Insurance Advisers. · This is a great opportunity for you to develop your career working very closely with Business clients. Also, it's a Group who focuses on internal promot ...
-
Cook Manager
15 hours ago
Edwards & Blake Bury St. Edmunds, United KingdomJoin our team · Are you a passionate Cook/Chef Manager? If so, we'd love you to join our fantastic Catering team at St Christopher's Church of England Primary · This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, ...
-
Sister - Band 6 - Endoscopy
16 hours ago
West Suffolk NHS Foundation Trust Bury St. Edmunds, United KingdomPlease see the full job description for more detail in supporting information Job summary: In support of the Clinical Service Manager and Senior Sister, lead the endoscopy nursing team, and in doing so: Act as a role model, demonstrating high levels of clinical expertise, leading ...
-
Customer Care Coordinator
4 days ago
We Recruit Group Ltd Bury St. Edmunds, United Kingdom Full timeCustomer Care Coordinator · Suffolk · National Residnetial Developer · £27,500 + Package · With your strong communication skills and patient approach, you'll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstan ...
-
Mobile Multi Skilled Air Conditioning Engineer
7 hours ago
CBW Staffing Solutions Ltd Bury St. Edmunds, United Kingdom Full timeMobile Air Conditioning Engineer - East Anglia - £40,000 · Exciting role to join a Leading National maintenance Service provider that is looking to expand its operation and bring in a specialised Commercial Air Conditioning & Refrigeration engineer to supply this service on a com ...
-
Showroom Sales Advisor Natural Stone
7 hours ago
Mitchell Maguire Bury St. Edmunds, United Kingdom Full timeShowroom Sales Advisor Natural Stone & Porcelain Flooring · Job Title: Showroom Sales Advisor Natural Stone & Porcelain Flooring · Industry Sector: Floor & Wall Tiles, Porcelain Tiles, Ceramic Tiles, LVT, Flooring, Carpets, Flooring Tiles, Lime Stone, End Users, Internal Sales, C ...
-
Portering Supervisor
16 hours ago
West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom**Job summary**: The post will form part of a team of Portering Services Supervisors, supervising general Portering and Security Services at the West Suffolk NHS Foundation Trust. Under the general supervision of the Portering Manager and Assistant Manager, the Portering Services ...
-
Bookkeeper
2 days ago
Aether Financial Bury St. Edmunds, United Kingdom Full timeDo you have experience as an Accounts Assistant / Bookkeeper at an accountancy firm? · Would you like to join a friendly, supportive accountancy firm who support small to medium sized businesses with their bookkeeping? · Based in Bury St Edmunds and working with clients across a ...
-
Telephone Appointments Officer
16 hours ago
West Suffolk NHS Foundation Trust Bury St. Edmunds, United Kingdom**Please see job description for full details. KEY TASKS**: 1. Communication and Team Working a. Will seek guidance from the TAC Manager or Trust clinicians when addressing TAC issues/discrepancies related to their specific clinical specialties. · b. In support of the TAC Team wi ...
-
Integrated Transfer of Care Hub Lead
16 hours ago
West Suffolk NHS Foundation Trust Bury St. Edmunds, United KingdomJOB PURPOSE The main purpose of this role is to lead the Integrated Transfer of Care Hub and the services that sit within the hub, managing the services as one, integrated team, sitting under a single management structure. This includes the line management of the leads for the se ...
-
Loan Instrument Co-ordinator
16 hours ago
West Suffolk NHS Foundation Trust Bury St. Edmunds, United KingdomJob summary To manage & co-ordinate all aspects of the hire and control of loan kits required from external suppliers, ensuring an uninterrupted service across all Operating Theatres. To be responsible for the establishment, provision and maintenance of a professional and effecti ...
Service Manager - Bury St Edmunds, United Kingdom - West Suffolk NHS Foundation Trust
Description
Job summary
An exciting opportunity has arisen for a passionate, proactive, and autonomous team player to join the Paediatric team as Service Manager for Paediatric services. This post is covering maternity leave and would be ideal for someone looking for an opportunity to support career progression.
This post plays a key role within the departments triumvirate working closely with the departments clinical lead and matron. The post holder will be primarily responsible for the day to day operational management and service improvement of paediatric services.
The Paediatric service is welcoming and supportive and comprises of innovative clinical teams passionate about delivering safe, high-quality care to BCYP and their families across West Suffolk.
This exciting opportunity will provide the post holder with experience including;
Main duties of the job
The ideal candidate will have excellent communication, time management skills and be able to work under pressure. The candidate should be able to negotiate with colleagues across the trust at all grades. The candidate will have proven experience working at Service Manager level working in NHS acute services.
The post holder will oversee the allocation of resource across paediatric services in collaboration with clinical lead and matron. This will include overseeing; medical rota management, UEC pathway management and RTT pathway management. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of services as well as addressing any non-clinical issues impacting on service delivery eg) estates/IT.
The post will be required to undertake;
This post will provide line management for the departments rota co-ordinator, a key role for the department ensuring safe medical staffing cover to paediatric and neonatal inpatient and outpatient services. In addition, will provide shared line management of the departments CANPs and PAs.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job descriptionJob responsibilities
Key Tasks & Responsibilities :
Education and qualifications
Essential
Desirable
Experience and knowledge
Essential
Desirable
Skills and abilities
Essential
Desirable
Personal qualities
Essential
Desirable