- Dealing with incoming calls, post and emails relating to Customer Care.
- Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
- Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
- Checking and ensuring work has been carried out to the purchaser's satisfaction.
- Updating and maintaining records using Sitestream.
- Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
- Categorising works successfully, ensuring management of costs are minimised.
- Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
- Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
- Attending meetings that may be necessary in the performance of your duties.
- Complying with and upholding company policies and procedures.
- Undertaking any additional tasks as may reasonably be required from time to time.
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Care Coordinator
6 days ago
West Suffolk NHS Foundation Trust Bury St. Edmunds, United KingdomWe are seeking a passionate, innovative individual to join our team as Care Coordinator on the Macmillan Day Unit at the West Suffolk Hospital. You will work within the Macmillan Day Unit undertaking receptionist and administrative support working closely with patients, carers an ...
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Care Coordinator
1 week ago
East Kennet PCN East Kennet, United KingdomEast Kennet Primary Care Network are seeking a Non-Clinical Care Coordinator. The role will primarily be based at Kennet & Avon Medical Partnership, Marlborough and Ramsbury & Wanborough Surgery, Ramsbury. · You will be required to provide support to patients, their families and ...
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Care Coordinator
4 days ago
Cephas Care Ltd Ipswich, United Kingdom**Care Coordinator** · It is an extremely exciting time here at Cephas Care with the recent implementation of a new senior management team devoted to providing service excellence and supporting our staff. It is a great opportunity to join our team as a Care Coordinator. If you ar ...
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Care Coordinator
5 days ago
Cambridgeshire and Peterborough NHS Foundation Trust Ely, United KingdomThe Intermediate Care Service offers care and therapy support to patients in the Cambridgeshire and Peterborough health system following an acute hospital admission, to step down from community hospital or prevent admission. The service runs seven days a week The service also sup ...
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Care Coordinator
1 week ago
Blackstone Recruit Ltd Diss, United Kingdom**Care Coordinator Position in Diss, IP21- Full-Time/Part-Time Opportunities** · **Description**: Join our dedicated team as a Care Coordinator at a well-respected care facility in **Diss, IP21**. As a passionate Care Coordinator, you will collaborate with our team to provide exc ...
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Care Coordinator
1 week ago
Blackstone Recruit Ltd Woodbridge, United Kingdom**Care Coordinator Position in Woodbridge IP13- Full-Time/Part-Time Opportunities** · **Description**: Join our dedicated team as a Care Coordinator at a well-respected care facility in Woodbridge IP12. As a passionate Care Coordinator, you will collaborate with our team to provi ...
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Care Coordinator
6 days ago
Primary Care Careers Colchester, United Kingdom**About the Role**: · The Colte Partnership have an exciting new opportunity for an enthusiastic team member to become a Care Co-ordinator at Colne Medical Centre. · The Care Coordinator's role will support the primary care professionals in coordinating all key activity including ...
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Care Coordinator
5 days ago
Manorcourt Homecare Colchester, United Kingdom**Care Coordinator** · **Colchester** · **Part Time - 3 days per week** · **£14,000 - £16,000 per annum** · Manorcourt Homecare are recruiting for a care coordinator to join our Live-In team in based at our head office in Colchester. · Working as part of a team you will be requir ...
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Care Coordinator
5 days ago
Earlybird Recruitment Ltd Colchester, United KingdomWanted asap is a Care Coordinator · **Job Type**: Part-time · Part-time hours: 24 per week · **Salary**: From £11.50 per hour · **Benefits**: · - Flexitime · Schedule: · - Flexitime · - Monday to Friday · Supplemental pay types: · - Performance bonus · - Yearly bonus · Ability to ...
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Care Coordinator
4 days ago
iRecruit Care Diss, United Kingdom**Title: Care Coordinator** - Full-Time · - Diss IP21 · **Description**: · Join our team as a **Care Co-Ordinator** at a reputable care facility in **Diss IP21** as a passionate Care Coordinator. In this role, you will work collaboratively with a dedicated team to provide excepti ...
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Care Coordinator
2 days ago
Earlybird Recruitment Ltd Colchester, United Kingdom**_Vacancy_** · A new vacancy has arisen within our agency which is based in Colchester · **_JOB DESCRIPTION _- Part-time Care Coordinator( 3 days per week)** · Salary; **_£13 per hour_** · **_Duties_**; · - Main duty will be looking for more contracts and covering shifts on a da ...
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Care Coordinator
1 week ago
Availl Cambridge, United Kingdom**£23,000 plus monthly performance bonus** · **Pension** · **Monday - Friday ** · **On call duties required (1 in 3 nights in the week and 1 in 3 weekends)** · Availl is a leading care agency based in Cambridge. Availl has been established for 15 successful years. Due to expansio ...
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Care Coordinator
1 week ago
Forest Homecare Halstead, United KingdomJob Title: Care Coordinator · Location: Sible Hedingham, Essex · Division: Homecare · Responsible to: Office Manager · Hours: 37.5 hours per week · **Salary**: Negotiable (DOE) · CQC Rated 'Outstanding' · CAR DRIVER AND OWNER ESSENTIAL · **Job Purpose**: · To ensure that high qua ...
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Care Coordinator
6 days ago
Kingsley Healthcare Woodbridge, United KingdomWe are a caring and compassionate, family-owned care home company. At Kingsley, family matters, and we're always going the extra mile in caring for every one of our residents and staff. · We're a family-owned national care home operator, rated as one of the UK's top 20 large care ...
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Care Coordinator
12 hours ago
Suffolk Advertising (SCC) Woodbridge, United Kingdom**Seckford Care, Woodbridge IP12 4NB**: · - **£12 per hour**: · - **Full Time or Part Time**: · - **Permanent**: · - **Reference: 0563** · **Your role** · We are looking to appoint Care Coordinators to join our highly skilled staff team who are passionate in making the lives of o ...
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Care Coordinator
1 week ago
Home Instead Braintree, United KingdomCompany Description · Home Instead is the world's leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. · When ...
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Care Coordinator
4 days ago
Primary Care Careers Colchester, United KingdomSouth Rural Primary Care Network have an exciting, new opportunity for a Care Co-ordinator to join our team. The role is based at Constable Country Medical Practice. ...
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Customer Care Coordinator
1 week ago
Just Recruitment Group Sudbury, United KingdomJust Recruitment is recruiting for a Customer Care Coordinator to join a company based in Sudbury. · Duties include: · Raising paperwork for engineers and actioning all product required, re-booking incomplete service calls and liaising with the house builder. · Quoting for charge ...
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Customer Care Coordinator
1 day ago
Persimmon Homes Witham, United KingdomFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. · We're Persimmon Homes, a FTSE ...
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Pcn Care Coordinator
1 day ago
Ketts Oak PCN Hingham, United Kingdom**Job Title** · **Salary Band** · Ketts Oak PCN Care Coordinator · Salary Dependent on experience · **Employer Details** · Ketts Oak Primary Care Network - Individual practices · **Base Location** · Hingham Surgery · **Practice Sites in Ketts Oak PCN** · Wymondham Medical Practic ...
Customer Care Coordinator - Bury St. Edmunds, United Kingdom - We Recruit Group Ltd
Description
Customer Care Coordinator
Suffolk
National Residnetial Developer
£27,500 + Package
With your strong communication skills and patient approach, you'll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.
Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky's the limit.
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