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Royal Tunbridge Wells

    Branch Manager - Tunbridge Wells, Kent, United Kingdom - Pertemps Maidstone

    Pertemps Maidstone
    Pertemps Maidstone Tunbridge Wells, Kent, United Kingdom

    2 days ago

    Default job background
    Description
    Branch Manager - Insurance
    Permanent Role - salary based on experience. Monday to Friday (Apply online only) (35 hours per week) Not Hybrid Purpose

    The purpose of Branch Manager is to ensure the development, performance, governance, administration, and delivery of the insurance provision for the organisation to produce an efficient service and delivery solution, maximising efficiency, performance, and best value against the pre-agreed targets.

    Key Responsibilities
    Strictly adhere to company policies and procedures whilst ensuring protocols are followed directly by members of the team.

    Achieve maximum customer satisfaction by ensuring the customer understands what the organisation is selling and supporting them to make informed decisions.

    Ensure all team members have in depth knowledge of their roles and responsibilities, implementing approved training to allow team members to maximise their capabilities and personal development.

    Identify areas for improvement and provide cost effective and sustainable solutions.
    Develop plans to insurance progress.
    Manage, direct and monitor all insurance activities and overall performance of the team.
    Support all departments with insurance related issues.
    Develop and set targets for team members, appraise, and manage performance.
    Create and update monthly reports.
    Manage and maintain contact with internal and external clients, customers, and suppliers.
    Attend, promote and arrange marketing and networking events.
    About You

    Articulate and adaptable throughout all forms of communication including clearly explaining complex terms and conditions to customers to allow them to make informed decisions.

    Analytical and exceptional problem solving skills.
    Numerate.
    Excellent attention to detail.
    Highly organised with the ability to prioritise and deliver allocated tasks.
    Positive attitude.
    Strong team ethic.
    Honesty, integrity, reputation, competence/capability and financial soundness as required under the Financial Conduct Authority (FCA)
    In depth understanding of the UK Insurance market including trends, risks and regulatory changes.
    Qualifications/Experience
    Must have min. 3 years experience working within a broking or underwriting environment.
    Cert CII Qualification #J-18808-Ljbffr
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