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    SENIOR CUSTOMER SUPPORT AGENT - Coventry, United Kingdom - SJR Partners

    SJR Partners
    SJR Partners Coventry, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

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    Description
    Senior Customer Service Representative

    30am - 5pm Monday - Friday


    The Customer Service Senior Representative plays a crucial role in ensuring that both internal and external customers' needs are met promptly and in accordance with company protocols and values.

    This involves closely monitoring customer satisfaction levels and taking necessary steps to enhance service quality.

    Additionally, they uphold a proactive and solution-oriented approach while adhering to the customer service strategy across the organization, striving to surpass customer expectations.

    They are tasked with identifying and implementing processes aligned with business and customer requirements, as well as enhancing internal relationships and supporting the Customer Service Manager (CSM) in critical business functions.

    Furthermore, they oversee high-profile customer accounts, cover for the CSM in various duties, and engage in strategic planning for future CSM succession.


    Prioritise and process all internal and external customers' orders received via email EDI and telephone ensuring all customer information records are updated and accessible within the customer service function.

    All orders processed in line with the customer service KPI.


    Proximity with our service providers, inform of customers delivery requirements, ensuring all orders are dispatched, specific batch information received applied and invoiced on time in full in line with the Customer Service KPI.


    Prioritise and process all internal and external customers' queries received via email telephone in person such as credits, shortage claims, delivery product & customer information.

    Queries logged and resolved in line with customer service KPI.

    Experience in a similar role, using SAP and/or EDI ordering.

    On applying for this job, you consent to SJR Partners holding your details on file to be able to contact you about your job search, for full details of our GDPR policy, please refer to our website.


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