- Capture, define, prioritise, document and explain business requirements based on project objectives and outcomes
- Work in alignment with external partners ways of working including specific tools e.g. JIRA/Confluence/DevOps
- Provide expertise across eco-system builds including any technical integrations and liaison with third party providers where applicable
- Contribute to product roadmaps and backlog refinement/ requirements/story elaboration
- Responsible for mapping of end to end customer journey and process flows to support target state operating models
- Produce and manage requirements/user stories and acceptance criteria
- Ensure interfaces between all partners, service providers and internal stakeholders are understood, meet requirements and work seamlessly through extensive testing (where required)
- Support internal project workstreams with elaborating requirements encompassing product, pricing, finance, operations, data and all touchpoints of a customer journey
- Work in alignment with testing colleagues to define test scope and strategy and support with test execution where required
- Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role.
- Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
- Demonstrable ability in business analysis and associated tools /techniques
- Excellent stakeholder management skills
- Strong communication, facilitation, presentation & negotiation skills
- Ability to build and sustain strong working relationships with a variety of internal and external stakeholders
- Understanding of wider business goals and the impact business analysis has on them
- Knowledge of insurance policy administration, policy lifecycles and workflows
- Experience writing user stories and acceptance criteria
- Must thrive in a fast-paced, time-compressed and dynamic environment
- Ability to work independently and take responsibility for delivery of requirements
- Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity.
- Understanding of Business problems and investigating root causes.
- Advises on the approach and techniques to be used for business situation analysis. Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities.
- Engages and collaborates with a wide range of stakeholders, including those at the management level. Gains agreement from stakeholders to conclusions and recommendations.
- Feasibility Assessment
- Manages investigative work to enable feasibility assessments.
- Collaborates with stakeholders and specialists to get the information required for feasibility assessment.
- Advises on the selection of feasibility assessment approaches and techniques relevant to the business situation and options.
- Prepares cost/benefit analysis, impact and risk analysis for each option.
- Plans and drives scoping, requirements definition and prioritisation activities for large, complex initiative.
- Selects, adopts and adapts appropriate requirements definition and management methods, tools and techniques.
- Obtains input from, and agreement to requirements from a diverse range of stakeholders. Negotiates with stakeholders to manage competing priorities and conflicts.
- Establishes requirements baselines. Ensures changes to requirements are investigated and managed.
- Conducts advanced modelling activities for significant change programmes and across multiple business functions.
- Plans own modelling activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives. May contribute to discussions about the choice of modelling approach.
- Obtains input from and communicates modelling results to senior managers for agreement.
- Selects appropriate techniques and tools to develop user stories and elicit user experience requirements in complex situations.
- Identifies and describes the design goals for systems, products, services and devices.
- Identifies the roles of affected stakeholder groups. Resolves potential conflicts between differing user requirements.
- Specifies measurable criteria for the required usability and accessibility of systems, products, services and devices.
- Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
- Identifies, evaluates and recommends options.
- Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required.
- Enhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited.
- Benefits Management
- Leads activities required in the realisation of the benefits of each part of the change programme.
- Identifies specific metrics and mechanisms to measure benefits and plans to activate these mechanisms at the required time. Monitors benefits against what was predicted in the business case.
- Ensures that all participants are engaged throughout the change programme and fully prepared to exploit the new operational business environment.
- Supports operational managers to ensure that all plans, work packages and deliverables are aligned with the expected benefits.
- Insurance experience, including reinsurance.
- Aware of contractual obligations in relation to TPAs.
- Knowledge of the insurance market and how eco-systems are structured within it
- Experience with Agile and Waterfall methodologies.
- Ability to switch between strategic level and a detailed level.
- Knowledge of the Software Development Lifecycle
- Experience conforming product definition to regulatory compliance requirements
- Experience/Knowledge of structured or un-structured database architecture.
- Business Analysis qualifications (IIBA, ISEB, CBAP, IREB).
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Description
The Role
What we are looking for
Business Situation Analysis
Requirements Definition and Management
User Story Analysis and Creation
Consultancy
Desirable
Your career with us
At MRSG, you'll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more
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