Jobs
>
Cardiff

    Technical Support Engineer - Cardiff, United Kingdom - Veezu

    Veezu
    Veezu Cardiff, United Kingdom

    1 day ago

    Default job background
    Transportation / Logistics
    Description

    Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment of service requests, implementation of changes, and executing IT security protocols related to a broad spectrum of technology service issues.

    Veezu are fully committed to ISO27001, while also striving to offer our stakeholders a premium customer service experience with every interaction.

    Role Duties

    • Join a cohesive support team, acting as a unified point of contact to offer first and second line technical assistance through Phone, Email, Portal, On-Site, and Remote channels.
    • Proficiently receive, log, and manage user inquiries via the call logging system, ensuring first-time resolutions wherever possible.
    • Engage actively in the rollout of both tailored and standard application enhancements.
    • Conduct routine maintenance tasks, such as ensuring Antivirus compliance, overseeing Security patch updates, managing Image builds & updates, and handling various IT Security responsibilities, notably user & security group administration within Active Directory.
    • Consistently align with both individual and team SLA / KPI objectives, ensuring timely escalations to avert potential failures.
    • Cultivate enduring relationships across the customer spectrum, always clarifying the steps to resolution and upholding our promise of "saying what we do and doing what we say."
    • Rigorously follow the escalation process to promptly notify senior IT management of any pressing issues.
    • Provide On-Call & Out-of-hours support as necessary.
    • Maintain a commitment to the highest ethical and professional standards in every interaction, ensuring quality in alignment with our company's core values.
    • Execute any additional tasks deemed appropriate by the Line Manager with the same level of dedication.
    • Travel to Veezu sites to provide technical support/technology changes. Role requires valid UK driving licence.

    Technical Experience & Qualifications

    • While an MCDST / A+ certification or its equivalent is highly recommended, what's paramount is your demonstrable expertise in the domain with experience delivering excellence in previous roles.
    • A foundational grasp of ISO27001 and ITIL principles a distinct advantage.
    • Demonstrate proficiency in various IT paradigms and technologies, including but not limited to PCs, Printers, Networking, Microsoft suites, Active Directory, and security solutions.
    • Beyond technical acumen, your problem-solving acuity, interpersonal finesse, commitment to timelines, attention to detail, and an inherent passion for continuous learning will set you apart.
    • Comprehensive expertise in Microsoft-based operating systems, especially Windows 10/11, complemented by hands-on experience with Google mail/Office 365.
    • Prior experience supporting operations centres alongside group business functions an advantage.
    • Demonstrated knowledge in administering User & Security Groups within Active Directory.
    • Proven track record in steering major incidents to resolution, adeptly managing business expectations and communications throughout.
    • Hands-on experience in OS image construction and the packaging and deployment of OS/Applications.
    • An unwavering commitment to delivering exceptional customer service, fortified by excellent telephone etiquette and interpersonal rapport.
    • Eloquence in both written and spoken communication, underpinned by a recognized English qualification or equivalent industry benchmark.

    Personal Competencies

    • Result-Oriented Approach: Display intrinsic motivation and an aptitude to autonomously define, manage, and achieve key milestones and objectives.
    • Planning: Exhibit exceptional organisational acumen.
    • Communication Proficiency: Possess the ability to articulate thoughts with clarity.
    • Proactive Adaptability: Embody a proactive ethos, taking initiative when appropriate, pinpointing areas ripe for improvement or transformation.
    • Collaborative Spirit: Commit to the broader team's vision, actively collaborating to achieve overarching goals.
  • Steria Recruitment

    IT Support Engineer

    6 days ago

    Steria Recruitment Cardiff, United Kingdom

    **Role: IT Support Engineer** · **Duration: 6 Months Contract (Inside IR35)** · **Location: Cardiff** · **Start: ASAP** · **Description**: · The contract will be awarded according to the Terms and Conditions of Contract governing the Crown Commercial Services Non-Clinical Tempora ...

  • Nigel Frank International

    Network Support Engineer

    1 day ago

    Nigel Frank International Cardiff, United Kingdom

    **Network Support Engineer - Wales/Bristol(Hybrid) - Up to £35,000** · Nigel Frank have got a new opportunity to work with our clients who are Award winning Holiday Makers. They are looking for Engineers to provide Network Support and be a member of their amazing IT team as they ...

  • Jefferson Frank

    Infrastructure Support Engineer

    6 days ago

    Jefferson Frank Cardiff, United Kingdom

    **Infrastructure Support Engineer - Linux - Salary to £45,000 - Cardiff** · Are you an experienced Infrastructure Support Engineer that is looking to work within an industry that is completely different to that you are used to. An industry that is providing a strong support struc ...

  • Excelerate Technology Ltd

    Support Engineer

    6 days ago

    Excelerate Technology Ltd St. Mellons, United Kingdom

    **An exciting opportunity has arisen for a driven individual who wants to join our fast developing international business as aSupport Engineer.** · So, who are we, what do we do? · **The Company**: · Based in Cardiff, we are the UK market leader within our industry. We also have ...

  • recruit121

    Senior Support Engineer L3

    1 week ago

    recruit121 Cardiff, United Kingdom

    Excellent opportunity for a remote working L3 Senior Support Engineer in a growing tech company with ample opportunity for growth. This role is hybrid working with a requirement to go to the offices 4 times a month. · These are exciting times for my international client who has c ...

  • ALDERMORE BANK PLC

    2nd Line Support Engineer

    5 days ago

    ALDERMORE BANK PLC Cardiff, United Kingdom

    **Feel like being part of** · The role of 2nd Line Support Engineer is really important to us. Following internal promotions we have several permanent opportunities to join our team to support and administer MotoNovo's Systems and Services through the provision of technical advic ...

  • Natural Resources Wales

    Cloud Support Engineer, Flood

    5 days ago

    Natural Resources Wales Wales, United Kingdom

    **Cloud Support Engineer, Flood** · **Closing date**: 29 January 2023 · **Location**:Flexible · **Salary**:£32,876 - £36,229 (Grade 5) · **Contract type**: Permanent · **Work pattern**: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm ...

  • Jefferson Frank

    1st/ 2nd Linux Support Engineer

    1 week ago

    Jefferson Frank Cardiff, United Kingdom

    **1st/ 2nd Line Support Engineer** · Your role as a Support Engineer will be assisting with the deployment and monitoring of global maritime domain awareness systems and subsequent raising / responding to service tickets across these projects. · Main Responsibilities: · Supportin ...

  • HR EMPLOYMENT BUREAU LIMITED

    1st Line IT Support Engineer

    6 days ago

    HR EMPLOYMENT BUREAU LIMITED St. Georges, United Kingdom

    Are you an experienced 1st Line Support Engineer looking to start something new asap? · Do you like the idea of being given the flexibility to work in a hybrid role? · My client are a passionate and fast-growing UK based Telecoms company who continue to go from strength to streng ...

  • ITECCO

    IT Support Engineer

    6 days ago

    ITECCO Bridgend, United Kingdom

    **Job Title**: IT Support Engineer - 3rd Line · **Location**: Bridgend, Wales · **Salary**: £30,000 - £40,000 + £3.5K Training Package, 28 Days Holiday, Health Scheme & Flexible Working · - Installation/configuration, maintenance and troubleshooting of network hardware and softwa ...

  • Boost Talent Ltd

    IT Support Engineer

    1 week ago

    Boost Talent Ltd Bristol, United Kingdom Full time

    We are looking for an IT Support Engineer / Field Engineer to work for a growing company based in Bristol with an excellent vision and mission to make a difference and deliver solutions for environmental 'good' · The company has won multiple awards including top 100 companies to ...

  • Granite Recruitment and Consulting Limited

    IT Support Engineer

    3 days ago

    Granite Recruitment and Consulting Limited Bristol, United Kingdom

    **IT Support Engineer** · **£30,000 - £38,000 plus excellent benefits** · **Bristol / work from home hybrid** · A leading software house headquartered in Bristol are looking for an IT Service Engineer to provide internal technical support to a user base of over 300 spread across ...

  • Brite Services

    IT Support Engineer

    1 day ago

    Brite Services Bristol, United Kingdom

    **IT Support Engineer, Bristol - £26 - 32k dep on exp** · Long established, fast growing, leading Energy Services company, providing independant services to help companies manage their energy better, are seeking a permanent IT Support Engineer to join them. You will be working fo ...

  • Hemmersbach UK Ltd

    IT Support Engineer

    1 day ago

    Hemmersbach UK Ltd Bristol, United Kingdom

    **Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 2 ...

  • Stable

    Support Engineer

    6 days ago

    Stable Cardiff, United Kingdom

    Job Description · Job Description: · Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, ...

  • Stable

    Support Engineer

    3 days ago

    Stable Cardiff, United Kingdom

    Job Description: · Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The idea ...

  • IntaPeople Limited

    Support Engineer

    1 week ago

    IntaPeople Limited Cardiff, United Kingdom

    Support Analyst - Cardiff · 2 months initially but chance to interview for a permanent position if wanted · £2-3 days p/week onsite · IntaPeople are urgently seeking a highly customer focussed 1st Line / Tier 1 Support Engineer for a short term contract in Cardiff. · The orga ...

  • IntaPeople Limited

    Support Engineer

    6 days ago

    IntaPeople Limited Cardiff, United Kingdom

    Support Analyst - Cardiff · 2 months initially but chance to interview for a permanent position if wanted · £19.48p/h (insside IR35 and paid through an umbrella company) · 2-3 days p/week onsite · IntaPeople are urgently seeking a highly customer focussed 1st Line / Tier 1 Su ...

  • Skills Provision Ltd

    Support Engineer

    5 days ago

    Skills Provision Ltd Cardiff, United Kingdom

    Job Description · This is a remote position. · Skills Provision is actively searching for a Support Engineer. · The employing business is a growing AI entity that creates deep learning solutions for organisations globally. · In this hybrid role, the successful applicant will work ...

  • IntaPeople

    Support Engineer

    1 week ago

    IntaPeople Cardiff, United Kingdom Contract

    Support Analyst - Cardiff · 2 months initially but chance to interview for a permanent position if wanted · £19.48p/h (insside IR35 and paid through an umbrella company) · 2-3 days p/week onsite · IntaPeople are urgently seeking a highly customer focussed 1st Line / Tier 1 Supp ...