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    Claims Executive - London, United Kingdom - Howden Group Holdings

    Howden Group Holdings
    Howden Group Holdings London, United Kingdom

    1 hour ago

    Default job background
    Full time
    Description

    From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

    People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

    A key liaison between the client and the insurer, they will ensure that professional indemnity claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained. The jobholder is sufficiently experienced and competent that they can provide oversight to the work of others (if required) and be assigned more complex claims.

    Planning/Reporting:

  • Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
  • Manages assigned projects and contribute to other projects as required
  • Provides relevant management information to senior management

    • Technical:

    a)Markets

  • Develops strong relationships with markets
  • Negotiate with markets to achieve the best outcome for the client
  • Maintains any ongoing delegated authority contracts appropriately and cost effectively

    • b ) Broking/Administration:

  • Create comprehensive claims documents:
  • Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
  • Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client's risk requirements, business objectives and compliance requirements.
  • Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
  • Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
  • Ensure up to date records are maintained at all times on the Group systems
  • Interprets instructions and issues arising, and then implement actions according to policies and procedures
  • Keep informed of all legal and regulatory developments relevant to the division/department

    • Policy, Process and Procedures :

  • Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure and compliance requirements.
  • Undertakes prompt and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes
  • May be required to peer check others hared Services or Bedford Processing: to interface with in accordance with procedures given by Claims Management team, record / raise issues centrally as required

    • Environment, Customer Focus and Relationships:

  • Develop strong relationships with clients and key stakeholders within the Business Unit(s) the job holder supports
  • Deal with incoming enquiries from clients, insurers and third parties, developing appropriate external relationships to ensure positive results for clients and the business
  • Deal with client claims and settlements
  • Introduce clients to other team members and help maintain these relationships
  • Behave with all clients (both internal and external) fairly and ethically
  • Attend client meetings if required
  • Attend clients / insurers premises as necessary
  • Shares information that could be beneficial to the Operating Entity/Group

    • People Management/Personal Development:

  • As a more experienced member of the team, will assist less able team members with their personal development, where required
  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
  • Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
  • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

    • Regulatory and Compliance:

    The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Reference to team (below) is only applicable where the job holder has direct line management responsibilities:

  • Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
  • Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
  • Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements (which will include those of direct reports if the job holder has line management responsibilities)
  • Maintains accurate records and deal with correspondence appropriately
  • Operates in an honest, professional and ethical manner
  • Strictly adheres to the Group Employee Code of Conduct which strongly aligns to the FCA's code of conduct that all regulated entities must adhere to
  • Completes all relevant regulatory training
  • Ensures remain competent to carry out role (this will include team members where job holder has direct reports)

    • Our Culture: People First

    We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:


    • An employee-ownership model

    • Aligned external investors

    • The trust and integrity born of friendship

    • Expertise

    • Independence

    Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

    Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.

    Diversity & Inclusion

    At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

    Permanent
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