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Aylesbury

    Desktop Support Engineer - Aylesbury, United Kingdom - Venn Group

    Venn Group background
    Description

    EUC Desktop Engineer
    Aylesbury (Mon-Fri onsite)
    £20.74 per hour (umbrella)

    Responsible for providing proximity based support for the end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the organisation.

    RESPONSIBILITIES


    • Drive high levels of customer service and satisfaction


    • Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance


    • Provide effective Problem management through trend analysis and investigation


    • Provide remote and hands-on support for all end user computing software and devices employed by the Trust


    • Ensure excellent verbal and written communications are applied at all times


    • Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices


    • Provide technical support for the Trust's healthcare applications


    • Ensure appropriate and up-to-date documentation is maintained at all times


    • Adhere to the Trust's internal processes and procedures


    • Flexibility to travel and move equipment between the Trust's sites


    • Complete desk and equipment moves


    • Assist colleagues and drive positive team work


    • Assist and mentor Service Desk colleagues


    • Identify areas of improvement


    • Act as resource for Projects when required



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