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    Business Support Manager - United Kingdom - Pittsburgh Hires Veterans

    Pittsburgh Hires Veterans
    Pittsburgh Hires Veterans United Kingdom

    2 weeks ago

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    Description
    HMS Collingwood, Newgate Lane, No 633, Altantic Building, Fareham, Hampshire, PO14 1AS

    Position Role Type:
    Unspecified Business Support Manager
    HMS Collingwood, Fareham - Hybrid
    At Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.

    Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development.

    We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do.

    Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.

    Our business

    As a leading defence and aerospace company operating across the United Kingdom, Raytheon UK helps to solve our customers' toughest challenges.

    We are a major supplier to the UK government and customers around the globe, providing defence solutions across all domains:
    land, sea, air, space, and cyberspace. We also provide digital and training transformation solutions to commercial and military customers.

    With circa 2000 employees and major facilities operating throughout the UK including Broughton (Wales), Livingston and Glenrothes (Scotland), and Harlow, Gloucester, and Manchester (England); we are committed to investing in British careers and technology development.

    Through advanced technology and our people's expertise, our Training Transformation Services is modernising what's possible in the training and preparation of our armed forces.

    With a real blended approach to learning and using the latest innovative systems and technology, we ensure our service men and women really are prepared for any situation.

    In this role, you'll have an opportunity to make a real difference in Royal Navy Training Design Services.

    As the leader of the Business Support team, you'll empower and drive your team to help the Training Design Service deliver learning that is blended, active and provides customer delight.

    We're looking for someone with demonstrable experience in a Senior role that has strong organisational skills and communication abilities, with a proactive approach to problem-solving and a passion for continuous improvement in process, data, quality, and people.

    This role involves collaborating with stakeholders in a dynamic business environment.

    As the Business Support Manager, you will lead your team to own the production of data, manage the data management system, and generate comprehensive reporting and analytics.

    Your team will lead a program of Continuous Professional Development (CPD) to boost our team's skills and they will also support the wider team by managing administrative tasks to make sure that our operation runs smoothly.

    At the same time, you'll proactively monitor future challenges and opportunities through horizon scanning, while making sure our operations meet high-quality standards.


    Quality Assurance:
    To lead the Business Support Team to be able to:
    Oversee and embed the quality standards for business processes within the Training Design Service.
    Guarantee quality assurance of the Document Review Management Plan.

    Continuously enhance, and be an advocate for, quality assurance throughout the Training Design Service, ensuring high-quality standards across all operations.

    Ensure adherence to the Quality Management System, company policies and procedures, maintaining compliance across all operations.
    To lead the Business Support Team to be able to:
    Use internal data and insights to spot trends and opportunities.
    Monitor performance metrics to predict challenges.
    Collaborate with departments for strategic planning.
    Support decision-making with actionable recommendations.
    Identify and mitigate risks based on internal insights.


    Continuous Professional Development:
    To lead the Business Support Team to be able to:
    Implement and co-ordinate professional development programs and offer guidance to the team.

    Support the seamless onboarding of new colleagues by collaborating with line managers and taking ownership of our onboarding program.

    Manage continuous professional development, including recording completions, managing course bookings, and supporting Champion development.
    Own the apprenticeship provision for Training Design Service.
    Develop initiatives to support Line Managers in the development, motivation, and well-being of our team.


    Knowledge Management:
    To lead the Business Support Team to be able to:
    Maintain the Document Review Management Plan ensuring that it remains up to date and accurate.

    Own the data management system, ensuring its suitability for purpose, generating meaningful data, maintaining accuracy, and enabling the generation of comprehensive reporting and analytics.

    Oversee data accuracy, security, and accessibility.
    Implement strategies to optimise data quality.

    Provide support and ensure adherence to the 'Training Administration and Financial Management Information System' (TAFMIS) approach to training design.

    To lead the Business Support Team to be able to:

    Efficiently deliver on tasks, deliverables, and support the wider business in areas such as creating rigor in recruitment, training, human resources, and records.

    Ensure that accurate and timely data is input into the data management system, facilitating efficient data handling and analysis.

    Offer first line support to the Leadership Team.

    Having a thorough understanding of DSAT (the Defence Systems Approach to Training) and/or other learning processes such as ADDIE.

    Have experience and understanding of training analysis and design which would ideally be in a Royal Navy context or a further education setting.

    Ability to use data and information to create insight and to drive service/performance improvements.
    Evidence of understanding and analysing client requirements building curriculum and training to support those needs.
    Work flexibly to address client needs emerging over the contract life.
    Understand processes applied to training analysis and design and have experience in various development and delivery environments.
    Experience in the use of technology to support learning delivery.

    Should you require any adjustments to support you in the recruitment process please discuss with your recruiter or email the request to .

    Competitive Benefits and Work Culture
    Competitive salaries.
    ~25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)
    ~ Contributory Pension Scheme (up to 10.6 times salary 'Life Assurance' with pension.
    ~ Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others.
    ~ Enhanced sick pay.
    ~ Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave.
    ~ Car / Car allowance (dependant on grade/ role)
    ~ Private Medical Insurance (dependant on grade)

    Work Culture
    ~30pm finish Friday, start your weekend early
    ~ Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role.
    ~ A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities.
    ~ Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon.
    Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity.

    We're investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales.

    Diversity, Equity & Inclusion

    At Raytheon UK, we are committed to fostering a workplace that champions diversity, equity, and inclusion (DE&I) as fundamental pillars of our organisational culture.

    We believe that the diverse backgrounds, perspectives, and experiences of our employees are invaluable assets that drive innovation and excellence in everything we do.

    In embracing diversity, equity, and inclusion, Raytheon UK strengthens its ability to deliver innovative solutions to complex challenges.

    We are proud to create a workplace where all individuals can thrive and contribute to the advancement of technology, security, and a better future for all.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


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