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    CRC Client Advisor - London, United Kingdom - Hermès

    Hermès
    Hermès London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Key responsibilities
    In a multilingual and multitasking context, you will be the single point of contact of our customers.

    Your main missions will be the following:

    • Follow-up on all interactions with our UK and Irish customers by telephone, e-mail, and chat, advising them and developing sales.
    • Make outgoing calls to have a proactive approach towards certain clients of the House, in a spirit of service.
    • Be a driving force behind any initiative aimed at improving the customer experience.
    • Assist our customers contacting our stores, guide them, and offer them a qualitative and seamless omnichannel experience.
    • Ensure, as a point of contact, the quality of the relationship with our clients, but also with our stores, in a spirit of service.
    • Provide extensive product information to customers (characteristics, availability, reservations, and so on), or any other useful information, communicate on procedures (purchases, returns, exchanges), and ensure follow-up with the store concerned.
    • Works closely with the retail stores building strong relations and a close collaboration
    Competencies


    • Empathetic and kind, you have a strong sense of service, and put customers at the heart of your concerns. Keen on tailor-made solutions, you have strong interpersonal skills, and excellent oral and writing skills in English.
    • Assertive, you have a capacity of analysis, autonomy, very good stress (dispute resolution) management skills, and a sharp sense of priorities.
    • You show agility with office tools.
    • You appreciate teamwork and are recognized as a great team player.
    • You have experience in the hotel, retail, or e-commerce sectors, and/or have a background in these areas. Experience in dealing directly with a demanding and international clientele would be an asset.
    Contractual Information


    • Permanent contract, 37.5 hours, and 1 hour lunch break, based in central London.

    Working days:
    Monday to Saturday, with one day off during the week.


    Shift Pattern (rotated according to team schedule):
    Please Note:

    You must hold a valid visa allowing you to work full time for the duration of the contract.

    • Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.
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