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Administrative Assistant
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Kingston upon Hull

    Administrative Assistant - Kingston upon Hull, United Kingdom - AaGlobal

    AaGlobal
    Default job background
    Full time
    Description

    To help our success continue we are looking for a like-minded individual to join our team in Hull where you'll need to bring relevant experience in customer service and be ready to work in a fast-paced environment in your role as Admin Assistant. This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.

    Main Job Tasks and Responsibilities

  • Answering incoming calls from clients and interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff
  • Work effectively in a team driven environment providing guidance and support to other staff members
  • Dealing with emails from the clients and interpreters in a professional and courteous manner, developing positive working relationship in return
  • Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally
  • Managing all aspects of face-to-face interpreting bookings
  • Allocating bookings to available interpreters through various means including outbound calls
  • Handle requests for information and data
  • Data entry ensuring a high level of accuracy
  • This is a full-time position with days and hours subject to business requirements.

    Education, skills and competencies

    Essential:

  • Call centre/customer service or office experience
  • Computer literate: Microsoft Office suite, as well as the ability to learn new software
  • Excellent oral and written communication skills
  • Pro-active and self-motivated
  • Capable of handling high call volumes
  • Target driven
  • Team player
  • Desirable:
    Knowledge of other languages may be an advantage.



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