- Answering incoming calls from clients and interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff
- Work effectively in a team driven environment providing guidance and support to other staff members
- Dealing with emails from the clients and interpreters in a professional and courteous manner, developing positive working relationship in return
- Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally
- Managing all aspects of face-to-face interpreting bookings
- Allocating bookings to available interpreters through various means including outbound calls
- Handle requests for information and data
- Data entry ensuring a high level of accuracy
- Call centre/customer service or office experience
- Computer literate: Microsoft Office suite, as well as the ability to learn new software
- Excellent oral and written communication skills
- Pro-active and self-motivated
- Capable of handling high call volumes
- Target driven
- Team player
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Administrative Assistant - Kingston upon Hull, United Kingdom - AaGlobal
Description
To help our success continue we are looking for a like-minded individual to join our team in Hull where you'll need to bring relevant experience in customer service and be ready to work in a fast-paced environment in your role as Admin Assistant. This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.
Main Job Tasks and Responsibilities
This is a full-time position with days and hours subject to business requirements.
Education, skills and competencies
Essential:
Desirable:
Knowledge of other languages may be an advantage.