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    Quality and Training Team Leader - London, United Kingdom - Battersea Dogs & Cats Home

    Battersea Dogs & Cats Home
    Battersea Dogs & Cats Home London, United Kingdom

    4 days ago

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    Description

    Our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming.

    We are currently looking to recruit a fixed-term Team Leader for our dog intake team.

    In this role, you will provide frontline leadership and management to a team of Intake Coordinators, Lost and Found Assistants, Lost Dogs and Cates Line Administrator and volunteers, ensuring excellent animal care and welfare standards alongside a high-quality delivery of customer service.

    You will be responsible for overseeing the daily intake of stray and owned dogs, clearly explaining our policies and procedures to our customers, and completing all required documentation.

    You will also lead on regular team meetings, ensuring effective communication, organising rotas and staff cover.

    We are looking for someone with proven experience of successfully motivating, managing and developing a high performing team, including setting clearly defined objectives and managing performance.

    You will need working knowledge of the behaviour of dogs and the challenges they face in a rescue environment with proven experience of providing advice on dog behaviour or training.

    28 days of annual leave (plus 8 days paid public holidays) per year


    • Discounted gym memberships and cycle to work schemes
    • Employee Assistance Programme and access to Wellbeing Resources
    • Generous pension contributions – up to 10% employer contribution
    • Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
    • Annual interest-free season ticket loans

    During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

    Working with our dogs and cats
    We are here for every dog and cat. Within our operational roles, this means providing the highest level of care and husbandry to our animals.

    Battersea has created an ethos of open conversations and carefully curated wellbeing initiatives to support our employees handling these scenarios.

    It is also important to note that the role is very physical and does involve a lot of manual tasks which are required to provide the exceptional standards of care to our animals.

    Diversity and inclusion

    By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us.

    We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

    As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we'll talk to you about any workplace adjustments you may need to help you perform at your best.

    At Battersea, we aim to never turn away a dog or cat in need of help.

    We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that's just right for them.

    Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

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