-
Customer Experience Analyst
4 days ago
Index Recruitment Ltd Farnborough, United KingdomOur client is see an experienced Customer Experience Anlyst to join the team. This is initially a 3 month assignment with a view to being extended · The Escalations Advisor is responsible for accurately assessing, logging and allocating all incoming complaints in-line with associ ...
-
Senior Business Analyst, Payroll Experience
1 week ago
Carrington Recruitment Solutions Ltd Reading, United Kingdom**Senior Business Analyst, Global Payroll, Reading, Mainly Remote** · Senior Business Analyst required to work for a Professional Services company based in Reading. However, due to Covid-19, this will be practically all remote. You will travel to Reading on the 'odd' occasion, bu ...
-
Customer Experience and Insights Analyst
1 week ago
eFinancialCareers London, United Kingdom**Location**:London UK · **Grade**:10 (for internal use only) · **The Role**:Reporting to the Global Head of Customer Experience & Insights, the Customer Insights Analyst collects, analyses, and communicates customer insights to SPGICI Executives and teams. It is a high-profile r ...
-
Experience Insight Analyst
1 week ago
Polar Recruitment Services Ltd Chertsey, Surrey, United KingdomAs the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Op ...
-
Senior Data Analyst
1 week ago
eFinancialCareers Bracknell, United KingdomMy client, a leading financial services firm are looking for an experienced Senior Data Analyst to join as part of their growing data team. The purpose of this role is to provide insightful analysis and data on prospects and clients across the business.This is an exciting opportu ...
-
Data Business Analyst
2 days ago
Lorien Bracknell, United Kingdom**Data Business Analyst - Digital Transformation · Remote** · Our Global Life Sciences client are looking for a Data Business Analyst to join them on a contract basis. · You will interact closely with the Global Operations Continuous Improvement (CI) leads, local site CI leads, a ...
-
Data Protection Analyst
1 day ago
Parkside Office Professional Bracknell, United KingdomMy Global client based in Bracknell are looking for a Data Protection Analyst to to support the Data Protection Analyst in the EU region. Paying £38K with 50% Hybrid working and 1.00 finish on a Friday · **Role**: · The Data Protection Analyst is the key person supporting the Reg ...
-
Business Analyst
4 days ago
Technet IT Recruitment Limited Bracknell, United Kingdom**Business Analyst** · **Bracknell / Hybrid** · **Up to £55,000** · Business Analyst required to join a dynamic software solutions company that specialises in ensuring the efficiency and smooth running of public services. In this role, you will be part of the Government team with ...
-
Product Marketer
3 days ago
ECS Resource Group Bracknell, United Kingdom Full timeThe ECS resource group are assisting a client on a search for an Product Marketer. As Product Marketer you will be working on exciting market leading brand, alongside a team of Marketers, Data Analysts, and eCommerce Specialists to deliver Marketing excellence in consumer busines ...
-
Data Protection Analyst
1 week ago
Kind Consultancy Ltd Bracknell, United KingdomKind Consultancy are working with an international Motor Finance business which is currently seeking a Data Protection Analyst to join them in a permanent, full-time role requiring 50% of their time to be based in their Berkshire office. · The Data Protection Analyst is the key p ...
-
Digital Experience Analyst
2 weeks ago
Keyloop Reading, Berkshire, United KingdomAs a Digital Customer Engagement Specialist your role is to share relevant and regular digital content with our global customer base, ensuring customers feel part of the Keyloop family and use our products to best effect. You will play a pivotal role in designing and executing a ...
-
Credit Analyst
1 week ago
JAMES GEORGE RECRUITMENT LIMITED Bracknell, United Kingdom**Role Profile: Credit Analyst** **About our client** · James George Recruitment is proud to once again partner with a leading independent provider of asset finance and capital solutions across Europe and America. In Europe assets total approximately €4 billion with over 20,000 u ...
-
Marketing Insight Analyst
2 days ago
Reed Marketing & Creative Bracknell, United KingdomAre you looking to progress within your career? · Do you have strong Insight or Marketing analytics experience? · Do you have strong data and analysing marketing activities experience? · If you can answer yes to the above questions then this could be the **PERFECT** role for you ...
-
Commercial Finance Analyst
1 week ago
iHasco Bracknell, United KingdomCommercial Finance Analyst · Locations: Bracknell - Hybrid split of home and office · **Salary**: £40,000 - £45,000 per annum · We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, inve ...
-
Senior Database Tester
6 hours ago
Project People Bracknell, United Kingdom**SENIOR DATABASE TESTER - CONTRACT - BRACKNELL*** · Leading Managed Services Provider in the Defence Sector requires a Database Test Analyst to join their current ongoing project. Looking for contractors to join our team and help deliver on one of our testing projects. This role ...
-
Laboratory Team Leader
3 days ago
Cawood Scientific Bracknell, United KingdomNRM, part of the Cawood Scientific Group, is the UK's largest independent provider of agronomic and environmental waste analysis for land-based industries. We offer water, soil, manures, fertilisers and plant tissue analysis to farmers, growers and agronomists for improved farm p ...
-
Junior Developer
1 week ago
Eteach UK Ltd Bracknell, United Kingdom**Responsibilities will include**: · - Work in accordance with the IT Development Process · - Manage workload via tickets as assigned within an agile environment · - Support the senior developers in tasks · - Liaise with network administrators, database analysts, and software eng ...
-
Buyer
6 days ago
Butler Ross Bracknell, United KingdomA fantastic opportunity for a Buyer / Purchasing Specialist to join a global manufacturing business based in Bracknell with a salary up to £32,000. This Procurement position has been created due to business growth & recent acquisitions. The buyer will sit in the purchasing depart ...
-
Emea Wfo Intern
4 days ago
Cadence Design Systems Bracknell, United KingdomAt Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. · Sales personnel are a critical point of contact between potential customers and our business, this role is a combine sales operation / sales analyst role to ensure that ...
-
Junior Developer
1 week ago
Lorien Bracknell, United Kingdom**Junior Developer** · **Scientific/R&D Environment** · Our Global Life Sciences client are looking for a Developer to join them for an initial 3 month contract. · You would be using your own creative flair to create innovative prototypes and robust final products. You'll work di ...
Customer Facing Experience Analyst - Bracknell, United Kingdom - Boehringer Ingelheim Pharmaceuticals, Inc
Description
Customer Facing Experience AnalystPurpose
Ensure customer facing productivity and effectiveness are optimised to meet business objectives through analysis of the customer facing team activities that includes market, competitor and customer perspectives.
Collaborate with CFE Managers to deliver valuable insights and recommend business improvements to enhance customer facing (sales team, medical, regional market access etc) strategy.
Seek input from the cross functional team leaders to incorporate qualitative perspectives and provide rounded insights on customer facing strategy and performance.
AccountabilitesCustomer facing execution and monitoring:
Create and deliver analysis and business insight to enhance salesforce productivity and effectiveness.
Create and deliver analysis and business insight to enhance impact of other customer facing roles e.g. MSL, in-field market access, partnership managers
Provide support in decision-making processes related to Customer Facing Team (CFT) activity
Provide analysis to support the process of customer segmentation, resource optimisation and allocation in order to create potential solutions aiming to increase CFT effectiveness
Collaborate with the Data Insights & Analytics team in the creation of reports and dashboards to support timely monitoring of CFT activities and performance including key account management metrics
Provide data analysis on sales performance for Regional Business Review meetings, Account Planning, Annual Conference, Annual Discussion, Country Visits and Audits.
Monitor the regional and area level AV (promotional) spend.Provide CFT related data to support the monthly monitoring committee.
Create ad-hoc reports on business metrics and implementation as needed.
Provide support in keeping abreast of customer needs and competitor analysis.
Processes:
Support the management of sales processes by analysing current practices and recommending improvements to the overall sales strategy.
Reviews internal processes for tracking and reporting on our field force resource.
Collaborate with the CFE manager to design HCP brand target lists including the roll out to the field force.
Responsible for the delivery and measurement of CFT platform processes eg) account planning
Pro-active communication with internal stakeholders
Liaises with key stakeholders to ensure awareness and application of data analysis including discussion of recommendations.
Ensure CFT leaders are kept abreast of all operational requirements.
Proactively contributes within CFE team and wider Customer Experience team.
About you
Full adherence to industry and company procedures e.g. ABPI (UK) / IPHA (Ireland), SOP's and business rules
Responsible for upholding the professional image of Boehringer Ingelheim at all times
Conduct should be professional and appropriate at all times
Experience of working alongside field teams
Ability to communicate with stakeholders at all levels of the organisation.
Advanced data and analysis skills
Attention to detail
Knowledge of compliance and regulatory environments
Ability to understand internal reports, monitor and interrogate trends.
Support the wider CFE colleagues and sales function.