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Complaints Officer
1 week ago
NHS England Southampton, United KingdomA permanent opportunity has arisen to join NHS England's South East Complaints team. · NHS England South East provides a complaints resolution service to NHS England for Primary Care and Specialised Commissioning Services. · Our team are experienced complaints resolution handlers ...
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Senior Complaints Officer
1 week ago
The Workshop Eastleigh, United Kingdom Full timeThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final st ...
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Complaints Officer
1 day ago
The Hyde Group Chichester, United Kingdom**Complaints Officer - First Response** · **Full Time, Permanent ** · **£23,000 - £25,000 ** · **Chichester** · We're looking to recruit a Complaints Officer into our First Response team. **This is a full-time permanent role**, with flexible working available on a hybrid basis (6 ...
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Complaints Officer
4 days ago
The Hyde Group Chichester, United Kingdom**Full Time, Permanent** · **£23,000 - £25,000** · **Chichester** · We're looking to recruit a Complaints Officer into our First Response team. **This is a full-time permanent role**, with flexible working available on a hybrid basis (60% remote and 40% office based). · The Hyde ...
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Complaints Officer
1 week ago
BCP Council Bournemouth, United Kingdom**About the role**: Working alongside the Children's Services Complaints Manager, you will be responsible for the receipt, validation and registration of all complaints in to the Service. You will also ensure that the complaints procedure reflects current and up-to-date legislati ...
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Sars/complaints Administrative Officer
1 week ago
Connect2Hampshire Winchester, United Kingdom**SARs/Complaints Administrative Officer** · **Hourly Rate**:£12.29 · **Work Location**:Northfields House, Twyford, Winchester · **Hours per week**:18.5 · **Contract Type**: Temporary - 3 Months · You will be involved in supporting the Children's Services Department's Subject Acc ...
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Planning Complaints Officer
1 week ago
BCP Council Bournemouth, United Kingdom**Planning Complaints Officer - 1-**year fixed term contract** · **About the role**: Working alongside the Planning Business Support Manager, you will be responsible for the receipt, validation and registration of all complaints in to the Service. You will also ensure that the co ...
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Senior Complaint Officer
6 days ago
Service Care Solutions Eastleigh, Hampshire, United KingdomJob Title: Senior Complaint Officer · Salary: £32,682.30 per annum · Hours: 37 · Type: Permanent · Location: Eastleigh, SO50 · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities incl ...
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Senior Complaint Officer
4 days ago
Service Care Solutions Eastleigh, United KingdomJob Description · Job Title: Senior Complaint Officer · Salary: £32,682.30 per annum · Hours: 37 · Type: Permanent · Location: Eastleigh, SO50 · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsib ...
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Senior Complaint Officer
4 days ago
Service Care Solutions Eastleigh, United Kingdom Permanent, Full timeJob Title: Senior Complaint Officer · Salary: £32,682.30 per annum · Hours: 37 · Type: Permanent · Location: Eastleigh, SO50 · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include con ...
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Senior Complaints Officer
1 week ago
Workshop Recruitment Eastleigh, Hampshire, United KingdomThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final st ...
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Senior Complaint's Officer
6 days ago
Service Care Solutions Eastleigh, Hampshire, United KingdomJob Title: Senior Complaint Officer · Type: Permanent · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Servic ...
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Senior Complaint's Officer
6 days ago
Service Care Solutions Eastleigh, Hampshire, United KingdomJob Description Job Title: Senior Complaint Officer · Type: Permanent · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Your role will also involve preparing detailed investigation packs for the Housing ...
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Senior Complaint's Officer
6 days ago
Service Care Solutions Eastleigh, Hampshire, United KingdomJob Title: Senior Complaint Officer · Type: Permanent · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. · Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Ser ...
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Complaints Support Officer
1 week ago
Norse Group Petersfield, United KingdomComplaints Support Officer · Salary £21, · 37 Hours per week East Hampshire Norse is currently recruiting for a complaints Support Officer to join our team at Bedford Road in Petersfield. · This position is being offered on a full time, permanent contract working 37 hours per w ...
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Customer Order Fulfilment Team Leader
1 week ago
Page Personnel Finance Eastleigh, United KingdomMy client who is based in Hamble is looking for a Customer Order Fulfilment Team Leader to join their team. · **Client Details** · My client is a well established business based in lovely offices in the village of Hamble. · **Description** · As the Customer Order Fulfilment Team ...
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Case Management Officer
2 days ago
Eastleigh Borough Council Eastleigh, United Kingdom**Vacancy**: · **Post Title** · - Case Management Officer**Directorate** · - Neighbourhoods & Green Spaces**Location** · - Hedge End Depot**Advert Close date** · - 11/09/2023**Job description**: · **Job advert text** · - Case Management Officer · - (Neighbourhoods & Green Spaces) ...
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Customer Service Advisor
4 days ago
Utilita Eastleigh, United Kingdom**Title**:Customer Service Advisor · **Department**: Customer Service · **Location**:Remote / Chandlers Ford · **Salary**: £24,960 · **Hours**: Monday - Friday (shifts could be 08:00 - 17:00 or 09:00 - 18:00) · At Utilita we aim to provide our customers with a first-class service ...
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Customer Care Contract Specialist
5 days ago
Prysmian Group Bishopstoke, United KingdomReporting to the Customer Care Manager we have an opportunity to join the team as a Customer Care Contract Specialist. The key purpose of this role is to contribute to the commercial viability of the HV supply only project and Power Distribution businesses. · Key Accountabilities ...
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Complaints Handler
1 week ago
Dynamite Recruitment Solutions Ltd Chandlers Ford, United KingdomComplaint Handler / Customer Services - Possible hybrid options · Salary : £23000- £23250 · Start date : March 2023 · - This is a temporary to remain permanent position after 3 month · Location: Eastleigh, you will be in the offices full time for the first three months, there may ...
Senior Complaint Officer - Eastleigh, United Kingdom - Abri
Description
We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right.
We're looking for new Senior Complaint Officer's to investigate final stage complaints (Stage 2), coming to a fair and objective decision which you feedback to customers, colleagues and stakeholders clearly and concisely.
Senior Complaint Officers are also responsible for complying evidence packs in response to requests for information from the arbitrator (the Housing Ombudsman Service).
An excellent communicator, you'll quickly build effective working relationships with other departments across Abri but also the Housing Ombudsman, contractors as well as local councils who you'll speak with both on the phone and in writing.
Problem solving skills are also a must as not every complaint will be the same so the ability to get stuck in, investigate the issue at hand and identify effective solutions will be crucial.
You'll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.