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IT Support Engineer
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IT Support Engineer
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Recruitment Genius London, United KingdomABOUT YOU: · You will have a good grasp of IT fundamentals, such as Hardware and peripherals, Microsoft 365, Microsoft Server and Networking (LAN, WAN, firewalls and routers). · You are a self-starter with a real passion for learning everything about IT. You enjoy solving problem ...
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IT Support Engineer
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Hemmersbach UK Ltd London, United Kingdom**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 2 ...
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IT Support Engineer
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IT Support Engineer
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GreatFind Recruitment London, United Kingdom**_Benefits include career progression opportunities, a great pension scheme, Flexible work during school holidays, free lunches and more_** · **Role Overview** · In your role as the school's new IT Support Engineer, you will be responsible for providing hands-on support for all ...
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IT Support Engineer
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Investigo London, United KingdomWe are looking for a bright and hard-working individual who is keen to be part of a fast-paced, entrepreneurial environment. Investigo is growing and with it we are looking for someone to assist our IT support team to the next level. There is a huge opportunityfor the right perso ...
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IT Support Engineer
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Recruitment Genius London, United KingdomThis is an opportunity to join a rapidly growing IT support company based in the vibrant heart of Shoreditch. Everyone here has the opportunity to grow, gain professional qualifications and focus on their personal development by providing a happy and uniqueworkplace. · THE ROLE · ...
Hybrid 2nd Line Support Engineer - Hammersmith, Greater London, United Kingdom - ARO Technology
Description
Job Title: 2nd Line Support EngineerContract type:
Permanent
This is a great opportunity for you to join ARO Technology as the 2nd Line Support Engineer based in one of our largest customers, UKTV.
The 2nd Line support role is customer facing and is responsible for providing excellent customer service and second line on-site technical support to.
This role would suit someone with previous experience in IT support and are looking for a great development opportunity.This role is a hybrid position, you will be office based 3-4 times a week on a rota basis and the additional 1-2 days will be home based.
Never to rest on their laurels, exposing the themselves to continuous projects and development to be at the top of their game"Responsible for assisting the customer with their questions about supported software and computing platforms to the best of his/her ability, in a customer facing, professional and courteous manner
Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs
Desktop and hardware repairs (Windows and Mac)
Providing desktop support of the Broadcast Management System 'What's On'
Monitoring ticket progress with external suppliers to ensure they are meeting SLA's
Personal development of skills and knowledge necessary for the effective performance of the role
Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers)
Pursue personal development of skills and knowledge necessary for the effective performance of the role
Required to occasionally visit our Cardiff office to work and integrate into the wider team
Understanding of IT support principles, e.g. desktop, networks, infrastructures
Windows 10, Windows 11, Windows Server OS, Hyper-V, Active Directory, Group Policy management, Print Management, and Windows Security
Support and troubleshooting Knowledge of the following network technologies: Office 365 admin and Azure Support
PC Hardware Build & Deployment
Understanding of how to troubleshoot layer 3 networking equipment such as managed switches, routers and firewalls
Keep up to date with continuous professional development and industry trends
ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users.
To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Design Your Life' training and development programme~ Flexible working
~ Company Pension Scheme and matching contributions
~ Private Medical insurance
~ Life assurance
~25 days holiday plus bank holidays plus holiday trading
~ Your Birthday off, on us
~ Health Club and Wellbeing Scheme
~ Employee Assistance Programme
~ Technical Training Academy and E-learning
