Jobs

    Customer Insight Manager - Bracknell, United Kingdom - Huntress - Bracknell

    Huntress - Bracknell
    Huntress - Bracknell Bracknell, United Kingdom

    4 days ago

    Default job background
    Permanent, Full time
    Description

    Are you an experienced Customer Insight Manager with the ability to astutely analyse and report on findings to drive strategic decisions and reach a solution? The successful candidate will manage the investigative complaints team and will compile data to improve the company's understanding of their customers.


    Job Title:
    Customer Insight (Resolution) Manager

    Salary:
    £42,000 - £44,000 per annum


    Location:
    Bracknell


    Contract:
    Permanent, full-time


    Key Responsibilities:
    Manage the complaints-handling department to ensure prompt response to customer queries and effective resolution strategies
    Have a hands-on approach to support your team with escalated customer complaints
    Utilise a variety of data sources, including market research, customer feedback, and internal data, to identify trends and patterns in customer complaints
    Conduct thorough reviews of complaints with relevant departments to identify root causes and implement proactive solutions
    Present findings and recommendations to senior leadership to be further analysed
    Enhance and streamline the complaints process, utilising technology to gather customer feedback and optimise their experiences
    Provide comprehensive training and support to both the team and other departments to elevate complaint management practicesWhat we are looking for

    Experience working in a customer insight position
    Effective and professional complaint handling skills
    Good people and workload management skills
    Ability to analyse and present data
    Confident user of Microsoft Excel
    Problem solver and decision maker

    Excellent customer serviceHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.


    We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.

    As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.


    PLEASE NOTE:
    We can only consider applications from candidates who have the right to work in the UK
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