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    Private Banking Assistant - London, United Kingdom - SG Kleinwort Hambros

    SG Kleinwort Hambros
    SG Kleinwort Hambros London, United Kingdom

    1 week ago

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    Description


    SG Kleinwort Hambros has more than 200 years of experience helping individuals, families, entrepreneurs, trusts and charities to manage their wealth.

    From expert wealth planning advice and investment strategies to specialist lending products, we provide the personal approach clients would expect from a modern and responsible private bank.

    We have one clear purpose – to simplify life's financial challenges.

    Providing a personal and holistic approach to wealth management, we know how to meet the needs of our clients with imagination, skill and attention to detail.

    We also understand the importance of creating strong relationships based on trust, service and expert knowledge.
    Building a responsible organisation is a fundamental part of our long-term vision. We aim to be a leading responsible bank for client service and expertise.

    Underneath this leadership of responsibility are the stakeholders we seek to serve as a responsible bank:
    our clients, colleagues, the community and the climate.

    We help our clients to build sustainable legacies; we support our colleagues by promoting diversity and inclusion; we make a positive social impact for our community and we champion climate action by reducing our carbon footprint.


    Summary of Key Purpose:


    The purpose of the Private Banking Assistant role is to be part of the Client Service Team (CST) supporting the Private Bankers.

    It is a vital link between Clients, Private Bankers and Support Services from initial client introduction and throughout the life of the relationship.

    The Private Banking Assistant will ensure on behalf of their Business Unit that all aspects of the Client's experience with SG Kleinwort Hambros are dealt with in a professional, accurate and timely manner.

    Summary of responsibilities First point of contact for client activity including transactional activities, operational issues, queries or service issuesProvide administrative support to private bankers, complete required paperwork and record maintenance, assist with the administration of various client reviews, respond to client enquiries and provide administrative co-ordination with all area of the bank, and where necessary, the wider SG Group entitiesCoordinate meetings, diaries and attendance at relevant meetings, including attending those where assistance is required with meeting notes and other dutiesDevelop and maintain collaborative relationships across the functionsRaise suggestions with line manager regarding potential efficiency / service level enhancements where applicableManage incoming client requests or communications via email, calls and referralsPrepare for client meetings / calls at banker's requests – including investment schedules and meeting packsTrack all incoming client queries along with actions arising from client meetings and callsRespond to all client valuation, statements or audit requestsTrack routine client reporting processes and escalate with bankers as necessaryDrive the documentation process for: client take on, client closure, client death, new account set up, closure of dormant accounts, trust estate processing, portfolio creation stock transitions and transfers, manage client file details and ensure remediation of all incomplete KYC dataSupporting administration of client Execution only activities

    Profile Required:
    Knowledge of business processes, standards, policies and proceduresPrevious customer service experience ideally within financial servicesExcellent Verbal and written communication skillsFrench speakerKnowledge of regulations applying to the bank, its staff and our clientsKnowledge of internal risk management, compliance, AML procedures and constant vigilance in respect of themReliability and attention to detailsStrong interpersonal and client relationship building skillsTeam player and collaborationsExercise good judgement skills to prevent fraud and raise alerts as necessary


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