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    Head of Technical Project Management - United Kingdom - Celestra Limited

    Celestra Limited
    Celestra Limited United Kingdom

    2 weeks ago

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    Description

    Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries.

    We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients' teams as we work together to help them achieve digital visions.

    With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

    The role of the Senior Technical Project Coordinator is to support the existing Technical Project Coordinator & Project Manager by offering technical troubleshooting, remote configuration, and support to the Project team in and outside the office.

    The role will change and develop as more services are added to the account.
    Act as first line support for technical issues from Technical Services, Installation teams and Project teams.
    Act as the main escalation point for Technical Services queries for the project engineers / team.
    Support the Project team with any technical queries or problem resolution.
    Regularly update and feed into the Project team and the Project Management processes to ensure service improvement.
    Manage the Technical Project Coordinator and oversee workload.
    Learn and understand the internal systems (CMS) to review the schedules and field activities.
    Input into all technical documentation, ranging from surveys, installation guides, cabling standards, configuration process, sign off documents, etc.

    Make configuration changes to a live and working database remotely and understand how the site system works in its entirety.

    Ability to communicate with and troubleshoot for Field Engineers to ensure that the systems are working correctly.
    Must be familiar with reading site drawings and updating documentation to reflect new networking and patching solutions.
    Effectively communicate with the Project teams and Field Resource on a regular basis

    Record calls taken from the engineers on site any technical issues that have been raised and report to management on a daily / weekly basis, identifying patterns to determine any training required.

    Knowledge of EPoS systems including Power and Data Network Infrastructures (desirable)
    Experience of remote desktop support and configuration
    Adaptive and flexible for occasional out of hours works.
    Contributory Pension
    ~23 Days Holiday
    ~ Benefits portal offering discounts on retail, hospitality, cinema, flights and so much more.
    ~ Cycle to work scheme.
    ~ Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub garden where we hold warmer months

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