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    Application Support Specialist - Aberdeen, United Kingdom - prosource

    prosource
    prosource Aberdeen, United Kingdom

    2 weeks ago

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    Description

    2410 – Applications Support Specialist - Aberdeen

    We have an excellent opportunity for a highly motivated and skilled Applications Support Specialist to join our team in Aberdeen . If you are a self-starter with excellent communication skills and have undertaken previous Application Support roles we'd love to hear from you. Ideally you will be based in Aberdeen, however, we will also consider candidates who will work on a remote basis with occasional site visits.

    What you'll do

    • Be embedded in projects delivering a multitude of different solutions from SaaS to Desktop Applications and Data integrations
    • Support the product portfolio of Business and Engineering applications from both a run and build perspective
    • Maintain applications in line with product roadmaps with lifecycle planning
    • Deliver application support related BAU services
    • Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
    • Related hardware accessory support and asset management
    • Responsible for testing and patching of applications
    • Work with third party vendors to ensure services are supported
    • Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
    • Ensure events and demand are dealt with within agreed SLAs
    • Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles

    What to bring

    • Generalist applications support background
    • Experience supporting a mix of vended solutions such as Client/Server style applications such as PSCAD, PowerFactory, AutoDesk, Faro Scene) would be highly advantageous
    • Experience of Cloud Application services, M365, Azure, SQL
    • Experience of database technologies such as SQL Server and Oracle
    • Experience of application licencing models
    • Experience and in-depth knowledge of managing support, development and testing of business applications
    • Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
    • Ability to prioritise own workload and meet agreed deadlines.
    • Strong organisational skills to be able to juggle multiple issues and changing priorities
    • Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business to gather requirements for enhancements and to determine if they will add value to the business.
    • Responsible for ensuring IT operational capabilities achieve regulatory or statutory compliance requirements

    What You'll Get in Return:

    We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

    • Company Pension Scheme
    • Private Medical Insurance
    • Private Dental Insurance
    • Group Income Protection Plan
    • Group Life Assurance
    • Cycle to Work Scheme
    • Prosocial Events
    • Electric Car Salary Sacrifice Scheme

    We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company's mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

    If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to

    We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

    Successful candidates will be subject to background and right to work checks.

    About us

    is a professional services provider in technology. Established as a traditional provider of managed IT services, has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.

    Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of 'can do' and 'how can I help' individuals committed to teamwork, partnership, service excellence and delivery.

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