Jobs
>
Croydon

    Claims Handler - Croydon, United Kingdom - Workday

    Workday
    Workday Croydon, United Kingdom

    2 weeks ago

    Workday background
    Description

    Who we are

    American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

    We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

    Get to know the business

    General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

    Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

    Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

    About the role

    What you need to know:


    •Reviewing of claim files to determine if successful recovery is feasible including investigations and evaluation of liability issues and the proactive follow up with all relevant parties.


    •Telephone negotiation with third parties to establish/negotiate liability and quantum decisions within agreed handling authority, across all lines of business; to be able to document and articulate reasons for the agreed decision, including relevant case law and economic considerations.


    •To be aware of and protect AIG and customers' interests, including handling conflicts of interest and anticipating and raising awareness of issues that may impact the business.


    •Training of claims personnel in recovery recognition and procedures


    •Providing input in the development of training programmes for all claims staff – constructive assessment of referrals from lines of business.


    •Taking and reviewing referrals from other members within the Recovery Team.


    •Ensure all data is accurately captured in all relevant systems.


    •To be flexible within your role and to support all areas of the Team and the Business


    •To keep updated with relevant case law, regulatory, legal and statutory changes within the Industry – with the ability to be able to apply the same to recovery files.


    •To work within agreed standards, limitations and authorities and comply with regulatory and risk management responsibilities

    What we're looking for:


    •Excellent written and verbal communication skills


    •Confident telephone manner


    •Proven liability negotiation skills


    •Excellent knowledge of MS Office


    •Exceptional customer service skills


    •Good organisational skills


    •Comprehensive end-to-end understanding and/or claims handling experience


    •Previous recovery experience is desirable


    •Positive and flexible attitude to change

    A look at our Benefits

    We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.


    We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

    We are an Equal Opportunity Employer

    American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    To learn more please visit:

    AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.

    Functional Area:

    CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
  • Prestige VIP

    Claims Handler

    1 week ago

    Prestige VIP Croydon, United Kingdom

    **Position: Claims Handler** · **Department: Engineering Team** · The Boiler Company & Smart Plan are a rapidly growing industry disruptor within the Home Emergency market. We have over 10,000 customers and are expecting to grow to over 20,000 within the next 12 months. Our custo ...

  • Floss Agency

    Claims Handlers

    1 week ago

    Floss Agency Croydon, United Kingdom

    **Job Category**: · - Financial, Legal & HR**Job Title**: · - Claims Handlers - Hybrid working**Job Reference**: · - LH**Job Location**: · - Croydon, Surrey**Job Salary**: · - 24K to 35K PA**Job Type**: · - PermanentDo you have current or previous claims handling experience and a ...

  • Floss Agency

    Claims Handlers

    5 days ago

    Floss Agency Croydon, United Kingdom

    **THIS IS A FULL- TIME REMOTE ROLE** · **PLUS 1.5K ANNUAL BONUS PAID QUARTERLY** · Hours: Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday. · - The Role:_ · You will be responsible for delivering an exceptional customer experience throu ...

  • HomeLet

    Claims Handler

    1 week ago

    HomeLet Croydon, United Kingdom

    **Job Role ** · To work as part of our claims team assessing Rent Guarantee claims on behalf of our Letting Agents and Private Landlords We are looking for someone who loves to provide amazing customer service and build lasting rapport. · You will have excellent attention to deta ...

  • RSA

    Claims Handler

    5 days ago

    RSA Bromley, United Kingdom

    **Introduction** · At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a ...

  • Direct Line Group

    Claims Handler

    1 week ago

    Direct Line Group Bromley, United Kingdom

    **About Us** · At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services i ...

  • BRUIN Financial

    Legal Claims Handler

    4 days ago

    BRUIN Financial Croydon, United Kingdom

    Permanent · - croydon, · **Ref**: 35021 · We are supporting our client, a Lloyd's global market leading Insurer, in their search for a legal claims handler to join the business in their amazing London offices on a full-time, flexible hybrid basis. You will be utilising your exper ...

  • Page Personnel - UK

    Insurance Claims Handler

    6 days ago

    Page Personnel - UK South Croydon, United Kingdom

    Opportunity to work in a supportive, team-oriented environment. · - Opportunities for professional growth within the insurance industry. · **About Our Client**: · This company is a well-established entity in the insurance sector, boasting a robust workforce and an extensive clien ...

  • MB Group

    Property Claims Handler

    2 weeks ago

    MB Group South London, United Kingdom

    Fantastic opportunity for a Property Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. · As a leading figure in the ...

  • Sayjo Recruitment Ltd

    Motor Claims Handler

    1 week ago

    Sayjo Recruitment Ltd Shirley, United Kingdom

    **A Claims Handler with motor claims experience is required for a unique service provider of transport solutions.** This is a permanent role to engage with drivers to understand cases, claims, queries and supporting them through the claims processwith clear communication, empathy ...

  • Allianz Partners

    Travel Claims Handler

    5 hours ago

    Allianz Partners Croydon, United Kingdom

    You will be responsible for assessing claims pro-actively and in line with the principles of treating customers fairly. You will communicate professionally with customers and third parties., actively contribute to continual improvement of department andeffectively manage costs. Y ...

  • Allianz Partners

    Travel Claims Handler

    1 day ago

    Allianz Partners Croydon, United Kingdom

    You will be responsible for assessing claims pro-actively and in line with the principles of treating customers fairly. You will communicate professionally with customers and third parties., actively contribute to continual improvement of department and effectively manage costs. ...

  • AIG UK

    Insurance Claims Handler

    2 weeks ago

    AIG UK Croydon, United Kingdom

    **Who we are** · American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services th ...

  • Allianz Partners

    Travel Claims Handler

    1 day ago

    Allianz Partners Croydon, United Kingdom

    ou will be responsible for assessing claims pro-actively and in line with the principles of treating customers fairly. You will communicate professionally with customers and third parties., actively contribute to continual improvement of department and effectively manage costs. Y ...

  • RSA

    Liability Claims Handler

    6 days ago

    RSA Bromley, United Kingdom

    **Introduction** · At RSA, our inspiring colleagues are at the heart of what we do best shaping the future by helping people, businesses and society prosper in good times, and be resilient in bad times. We are a proud member of the Intact family, enabling us to be part of somethi ...

  • Judge & Priestley

    Instructions - Claims Handler

    2 weeks ago

    Judge & Priestley Bromley, United Kingdom

    **Job Details**: · Job Title · Instructions - Claims Handler · Reference Number · Insurance · Location · Bromley · Contract Type · Full-Time Permanent · Salary · £24000 per Annum · Closing Date · 07/03/2024 · **Exciting Opportunity at Judge and Priestley Solicitors LLP** · **Our ...

  • Topmarx Ltd

    Administrator/claim Handler

    1 week ago

    Topmarx Ltd Wickham, United Kingdom

    Topmarx complete Building and Refurbishment projects for a range of public and private clients throughout Central Southern England and the Isle of Wight. Topmarx specialise in the reinstatement and restoration of residential and commercial properties after Fire, Flood, Escape of ...

  • MBA Group

    Claims Handler

    1 week ago

    MBA Group London, United Kingdom

    **Short Description **Property Claims Handler · **Full Job Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Croydon. The client is an industry heavyweight with a reputation for ...

  • Hirel ltd

    Claims Handler

    5 days ago

    Hirel ltd London, United Kingdom

    As a Claims Handler in Complaints and Legal, you will be responsible for managing and resolving claims made against the company. This includes claims related to clinical negligence and those related to personal injury and public liability. You will play a crucial role in ensuring ...

  • Balfour Beatty

    Claims Handler

    2 days ago

    Balfour Beatty London, United Kingdom

    **About the role** · Balfour Beatty are currently looking for a **Claims Handler **to join our Connect Plus Services (CPS) Team based in **Leatherhead or Dartford.** · We are looking for someone to join our successful claims team on the M25. You will be part of a team effort to s ...