Head of Change - London, United Kingdom - Michael Page (UK)

Description

About Our Client

The organisation has embarked on a major programme of transformation, to ensure we are building a digital-first organisation that is fit for the future.

We are reforming how we work across the whole organisation, looking holistically at everything from our structure and technology to people and processes. We are focusing on improving the efficiency and effectiveness of how we do things, as well as the experience of working here, to make the organisation a high-performing organisation and a great place to work. The Transformation Office is accountable for prioritising, driving and overseeing all critical projects and corporate-level change initiatives across the organisation. It manages a critical project portfolio which, together with other identified strategic change projects, will deliver transformation for the organisation and guarantee the long-term future of the organisation. We are recruiting for a Head of Change who is hands-on , to design and deliver a change management philosophy, approach and plan that analyses the change context and ensures an effective transition from the current to the future state. This includes building a change management capability and delivering change activity to support the organisation's future strategy. Through the application of business change techniques, they will work with the programme and business, to identify how the change impacts on the business, and ensure sufficient engagement to change ways of working and realise sustainable business benefits. This role influences the success of significant transformation programmes with far-reaching impacts - mitigating substantial risk and leveraging opportunities for benefits. This is a twelve-month fixed-term contract role with a likely extension, based in either Glasgow, Manchester, Birmingham, Cardiff or London with regular travel to London.

Job Description

Works closely with the programme and the business to ensure there is a compelling vision, with clearly defined benefits. Engages senior stakeholders to understand change impacts and business readiness to adopt planned changes and realise benefits. Leads strategic planning, and implementation of change activities and resolves escalated issues.

Works on their initiative to organise and plan a demanding workload, and sensitively manages conflicting priorities. Leads all aspects of change including resources and delivery. Responsible for direction of ad-hoc teams - including objective-setting, monitoring quality and progress. Role models good practice change management, capabilities behaviours and help the organisation to continually enhance a change management approach Vision and Direction
Ensure there is a defined and agreed vision, a clear picture of the future state, a fit-for-purpose Target Operating Model (TOM), and that the changing environment is understood. Make sure the required costs and benefits are evaluated, investment for change is secured and effective change leadership is in place. Design (Shape)
Oversee and gain senior stakeholder buy-in for the design and planning of the change management (CM) interventions required to successfully embed the change.
* Change impact assessment against the intended TOM/blueprint completion.
* Stakeholder identification and mapping, and communications planning e.g. core programme messages linked to benefits.
* Develop the CM strategy and identify requirements, roles and responsibilities, and oversee recruitment of the change team. Unblock issues Planning and Risk Management
In line with the programme, identify the change budget and change interventions and prepare for the delivery of the change - ensuring benefits and people focus throughout and bringing stakeholders along.
* Scope and agree on the change management budget and be responsible for the monitoring, spend, and control of this budget.
* Lead and oversee the implementation of key plans and monitor progress against success criteria. Plans may include change management, engagement, communications and benefits plans, benefits profiles and training plans.
* Deliver learning and development requirements e.g. needs-based analysis, learning/training plans and materials.
* Lead and manage stakeholder engagement and communications, set up advocacy and ensure 'change agents' are mobilised. Implementation
Ensure the business is ready to accept change, utilise new capabilities, ensure successful delivery and embed change into the business.
* Ensure ongoing stakeholder management, and support communication initiatives and leaders to role-model change, and address any barriers or resistance.
* Lead development and delivery of relevant assessments, plans, processes and materials to enable the change i.e. business readiness assessment, change sustainability plans, new processes, training, benefits realisation plans and tracking. Handover
Enable the smooth handover of plans and capability, support the transition into business as usual (BAU) and move towards continuous improvement.
* May include implementing sustainability plans, monitoring adoption, reporting on change effectiveness and measuring, analysing and responding to performance metrics.
* Oversee lessons learned/after-action reviews relating to change effectiveness, and celebrate success. Additional responsibilities
* Provides leadership for the change management profession at the organisation - inspiring others and applying specialist knowledge and experience to grow change management maturity.
* Is an ambassador for change management and advocate for good practice internally and externally, helping to promote the organisation and develop positive relationships with external organisations.
* May take a lead in the management of change management resources that are deployed onto programmes or within a business function.

The Successful Applicant

Essential Criteria:

* Experience leading the initiation, management and implementation of change via large-scale transformation change programmes. Where a completer finisher is key for this role and is hands-on.
* Strong demonstrable understanding and approach to benefits management - from strategy to realisation.
* In-depth working knowledge of the principles and concepts that underpin change management and ability to advise with authority senior stakeholders on a 'good practice approach' to business change.
* Experience in stakeholder management on complex/sensitive programmes and at senior executive levels.
* Credibility and impact with senior leaders; adept at using influence and persuasion to gain buy-in to enable change to happen through others.
* Experience in facilitating and monitoring change; able to deal with complexity and ambiguity in a pressured environment; can adapt to changes in business focus.
* Able to define and structure complex problems, evaluate new concepts and ideas, and identify sound recommendations and solutions.
* Strong interpersonal and communication (including presentation) skills and a proven ability to develop, maintain and enhance relationships with a variety of internal and external contacts.
* Strong people management, decision-making and organisational skills, and a high awareness of the project/ programme context and discipline. Fully proficient at planning, risk and dependency management.
* Able to identify both the overt and covert organisation culture and its influence on the change. Desirable Criteria: * Has led change for or managed multiple change programmes, each of significant length and significant impact across multiple business areas.
* Experience facilitating change for programmes requiring TUPE and employment issues.
* An appreciation of changing technology and working practices across the broadcasting industry. * Relevant qualifications including one or more of Change Management Institute ACMF (Accredited Change Manager Master); APMG - Change Management Practitioner; Prosci ADKAR Model or equivalent.

What's on Offer

This is a 12 month fixed term contract (with likely extension)

The salary will be between £100,000 - £115,000 with the following benefits: 26 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. Hybrid working (3 days in the office) The role can be based in London, Glasgow, Manchester, Birmingham or Cardiff with regular travel to London. #J-18808-Ljbffr