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    Customer Service Specialist – Product Line Parts - London, United Kingdom - Lufthansa Technik Landing Gear Services UK

    Lufthansa Technik Landing Gear Services UK
    Lufthansa Technik Landing Gear Services UK London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Tasks

    The duties of the Customer Service Specialist include:

  • Own and manage Customer Service & Component Sale email inboxes for Product Line Parts
  • Be primary point of contact between internal and external customers for Business Projects
  • Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt and timely basis
  • Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders
  • Perform daily routine customer follow up regarding their existing Business Projects
  • Update and maintain database systems and quote logs
  • Proactively prepare and send to customer status reports of their Business Projects
  • Coordinate schedules with customers and provide delivery updates
  • Coordinate and manage logistics tasks
  • Follow-up with customer and provide shipping details
  • Manage customer warranty claims
  • Successfully manage difficult situations and resolution of issues/problems without supervision

    • Requirements

    The ideal Customer Service Specialist should meet the following requirements:

  • Experience in the Aerospace industry desirable
  • Previous experience in Customer Service role
  • Organisational talent, high own initiative, high conflict ability and analytical skills
  • Must have strong written and oral communication skills
  • Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence
  • Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.)
  • Experience of multi-tasking and relationship building skills
  • Office environment, based in Hayes, London
  • Monday – Friday. Full time role which may require additional overtime and occasional early morning or late evening work depending on customer locations and different time zones
  • Candidate must have the right to live and work in the UK unrestricted

    • This Customer Service Specialist must be:

  • Self-motivated, driven and ambitious
  • Analytical and flexible approach to work
  • Innovative approach to management skills
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