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    Front Office and Reservations Agent - London, United Kingdom - Royal Lancaster London

    Royal Lancaster London
    Royal Lancaster London London, United Kingdom

    2 weeks ago

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    Description

    Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude.

    We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

    As a "We Always Care" employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career

    Joining our independently owned and 5-star hotel as one of our Reservations Agent, you will help to build a supportive and social place, where we can all be at our best while receiving the following happiness perks:


    • Service Charge
    • Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
    • Complimentary meals on duty
    • Uniform provided and laundered complimentary
    • Refer a friend bonus
    • Workplace pension schemes
    • Employee recognition schemes and Social Committee events including gala dinners and much more
    To be fully aware of the selling status of the Hotel at all times


    • Ensure payment and billing is organized correctly for all reservations
    • Up-sell hotel restaurants.
    • To cross sell sister hotels, The Landmark London, K West and The Landmark Bangkok where appropriate
    • To be fully conversant with all the Hotel and Company's facilities. To establish and maintain a knowledge of the Hotel's main competitors and their pricing
    • Inform Reception of any VIP booking/cancellations/amendments on the day of arrival
    • Communicates with F&B regarding restaurant reservations
    • To achieve targets for room nights, average room rate and revenue as set within the yearly budget
    • Keeps commercially sensitive and confidential company information private at all times
    • Royal Lancaster London is based at Lancaster Terrace, London W2 2TY and the closest tube station is Lancaster gate on the central line underground.
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