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    Client Services Administrator - Guildford, United Kingdom - AJ Chambers ®

    AJ Chambers ®
    AJ Chambers ® Guildford, United Kingdom

    1 week ago

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    Description

    We are currently representing an International Law Firm who are actively seeking a Client Services Administrator for their Guildford office.

    You will be joining the Private Wealth Disputes team in a highly reputable firm. You will ideally have some admin/customer service experience.

    Role & Responsibilities

    Customer Service:

    • Able to develop solutions to ensure an exceptional service is provided at all times.
    • Consistently and appropriately update service users on progress and status of tasks where appropriate
    • Work with service users to offer assistance where possible
    • Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes
    • Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file
    • Deal with internal and external postal deliveries and arrange couriers' services as necessary
    • Working effectively and efficiently on the Practice Management System to log and record documents
    • Undertake all file closing procedures including the processing of archiving and retrieval
    • Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives
    • Photocopying, printing, scanning, binding, and filing tasks
    • Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system
    • Any ad hoc duties as requested by the business

    Practice Group Specific Tasks:

    • Depending on which Practice Group you are working in there will be some additional tasks specific to that group which may include:
    • Producing document packs to be used by the Practice groups
    • Producing court bundles
    • Keeping client specific records updated where necessary
    • Preparing files for costs assessments
    • Undertaking basic Land Registry searches
    • Data Subject Access Requests
    • Checking Companies House for company registration numbers, addresses, director details etc
    • Updating the Practice Group intranet pages
    • Additional practice group specific administration tasks that were required

    Person Specification

    • A minimum of 6 months administration experience within professional services
    • GCSEs graded A to C to include Maths and English (or equivalent level of qualification)
    • Solid customer service centric experience and work ethic

    Competencies

    • Excellent verbal and written communication
    • Proactive Team Player
    • Organised
    • Good interpersonal details with the ability to adapt style and approach
    • Attention to detail and accuracy

    If you feel you would be suitable, please apply direct or contact Jess Dodman at AJ Chambers.

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