Team Leader - Bicester, United Kingdom - Bicester Village

Bicester Village Bicester, United Kingdom

1 week ago

Full time

Description

Overview

Team Support

Point of reference for Client Advisors on all store policies and procedures

Supports the organization and deployment of Induction for new hires

Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts

Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations

Clientelling

Supports colleagues in creating Customer emotion and desire

Engage existing and prospect clients as per weekly plan defined by Store Management

He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent

Ensures the correct roll out of calling campaigns and other CRM tasks (eg: Contactability, Prospect registration and follow

Proactively analyse the business KPIs and proposes action plans

Engage existing and prospect clients as per weekly plan defined by Store Management

Deliver and show the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).

Supports and engage colleagues in focusing on development and retention of existing clients, recruitment of new and potential on

Actively participates to the sales in partnership and OTO appointment routine

Operations (depending on cluster)

Ensure Administration and Operation procedures are respected

Manage cash payments and safety of goods in line with company policies

Take active part in shipping to and reciving to/from clients

Carries out or hlps carry out cycle counts

Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints

Visual Merchandising (depending on cluster)

Ensure Store image as per guidelines issued

Supports VM change days with preparation and tasks delegation

Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management

Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

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