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    Business Operations Manager - United Kingdom - Swissport

    Swissport
    Swissport United Kingdom

    1 week ago

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    Description
    Global Manager Operations –

    Aircraft Handling Location:
    UK Remote, Spain or Miami (USA)

    From its beginnings with operations at Switzerland's largest airports in Zurich, Geneva and Basel, Swissport has developed into a global leader.

    Today, some 850 airlines globally across 287 airports and 45 countries on 6 continents place their trust in Swissport.

    The company is the global leader in airport ground services and air cargo handling, both based on revenue and the number of airports served.

    Our ambition is to firmly establish our company as a natural partner for airlines and airports and the undisputed sector leader.

    We want to be the global brand airlines turn to when they look for a service partner.

    To support us in this ambition and the transformation of finance, we will be investing in new positions, over several disciplines and geographical locations.

    Working for Swissport you will be in the position to make an impact on all travellers worldwide. You, as our Global Manager Operations –Aircraft Handling
    As our new Manager (Global) Operations Aircraft Handling you are reporting to the Global Head of Ground Handling. You have a critical role in developing and delivering Swissport's global operational standards in aircraft handling.

    As an operations expert for specific customer airlines, you will coordinate follow-up on operational issues and exchange of information & best practices within the network, striving for global standardization of operational procedures & processes and co-ordinate the roll out of new customer products.

    You will be working closely with other areas such as QHSE, fleet, cargo, training and innovation.

    The Manager (Global) Operations – Aircraft Handling is responsible for developing strategies and roadmaps for multiple service delivery lines, including Ops, Fueling and De-icing, and technology, integration with other affected areas as well as design new business process and procedures leading to world class standards in safety, efficiencies and enhance the customer experience.

    Manage the business & strategic side of the operational processes, procedures and applications related to Aircraft Handling, Fueling, De-icing, and OCC (Operational and functional requirements, business case, priorities, roll-out).

    Define, review, and update the standard operational processes, procedures and engagement standards in accordance with the corporate policies.

    Collaborate with stakeholders (Headquarter, cluster and country management, providers) to support embedding of Global Standards through data capture and change projects.

    Act as an Operational Key Account Manager for assigned customer accounts, act as owner for customer specific processes and drive station performance in a true customer centric approach.

    Lead and implement projects associated with Global initiatives and application rollouts which facilitate automation of existing manual processes to improve operational efficiencies and financial performance.

    Lead and execute operational on-site inspections, business processes reviews and improvement projects.

    Identify and monitor issues, compliance, risks & mitigation at a global level within the scope of the Sub-Process and Service ownership.

    Develop the business vision for Aircraft Handling and support the delivery of better value through the identification and elimination of the complexity within business processes and identification of better ways of working.

    Manage the business & strategic side of the operational processes, procedures and applications related to Aircraft Handling, Fueling, De-icing, and OCC (Operational and functional requirements, business case, priorities, roll-out).

    Define, review, and update the standard operational processes, procedures and engagement standards in accordance with the corporate policies.

    Collaborate with stakeholders (Headquarter, cluster and country management, providers) to support embedding of Global Standards through data capture and change projects.

    Act as an Operational Key Account Manager for assigned customer accounts, act as owner for customer specific processes and drive station performance in a true customer centric approach.

    Lead and implement projects associated with Global initiatives and application rollouts which facilitate automation of existing manual processes to improve operational efficiencies and financial performance.

    Lead and execute operational on-site inspections, business processes reviews and improvement projects.

    Identify and monitor issues, compliance, risks & mitigation at a global level within the scope of the Sub-Process and Service ownership.

    Develop the business vision for Aircraft Handling and support the delivery of better value through the identification and elimination of the complexity within business processes and identification of better ways of working.

    When you do, please send your resume in English via the Apply button.

    Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.

    Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

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